Nine WestWomen's Crystal Accented Gold-Tone Bracelet Watch, Analog Display, Metal Band, Japanese Quartz Movement, Water Resistant

How do you remove links from this watch? I couldn’t do it at home. I took it to a watch shop, and they couldn’t do it either. The pins won’t budge.

How do you remove links?

How many links can be removed?

I ordered this watch via prime and it is on its way back. why is this so? who do i contact and how can i contact them?