ITIL For Dummies, 2011 Edition

A very helpful book to understand ITIL. I have took ITIL foundation course couple of weeks ago and decided that i want to read more about this subject before taking the exam and bought this book. My first language is not English, but i have found that this book is easy to read and understand.

I used this book to help me UNDERSTAND the accelerated ITIL foundation course I was instructed to take through my employer, this book was very instrumental in assisting me with passing the certification.

This was exactly what I was looking for to study for my ITIL Foundations exam. I used book as a supplement to an online study course. The book made all the concepts easy to understand if you are new to ITIL like I was

I took a class a while ago and needed to brush up. This book exceeded my expectations and I felt very much educated after reading it. I now use it as a reference whenever needed. If you want deep advanced education in any of the service areas, I would recommend the actual ITIL books. They are large and costly though.

Just like the rest of the Dummies series, this is the perfect reference guide needed for ITIL work. Go to the section you need, look up the items you need help with, put the book down until it's needed again! Perfect!

I took on a new role in IT Service Management and this book guided me to prepare for my first management presentation.

Great book for a primer into ITIL. My only item of note is he doesnt go in order of the 5 books for the foundation. He discusses all the terms and so forth, but I was like "OK, now what book is that concept covered?" Whereas the book from Global Knowledge, when you take the course from them, they go over the 5 books, and their underlying concepts, in order. To the author's credit, he does clearly state this is NOT meant to be a study guide, and the order he presents the material is probably why. This is great, however, to read BEFORE your class so you arent walking in cold. This, coupled with GK's class that I mentioned, I was able to pass the exam! There is SO much material that I cannot recommend strongly enough, and I dont care if its this book or another, read BEFORE the class! That was the main complaint I heard from my colleagues as they sat for the exam - they regretted not reading before hand.

This gives one an insight into the flow of IT and interaction with clients. A MUST for anyone in the field that is looking to be an ASSET to the company they are working with and for. Your clients will appreciate your effort!

J'ai préparé l'examen en autodidacte avec ce livre. 95% au passage. Très clair et compréhensible. Avec pas mal d'informations pratiques sur la mise en place de l'ITIL dans une entreprise.

kompakt, strukturiert, auf den Punkt genau richtig, um einen Einstieg zum Thema ITIL zu bekommen wie gehabt, ein super Buch aus der "for Dummies"-Serie

Good for start up users.

Excellent coverage and information. Helps cover all the key concepts well

Devo a questo libro il superamento del mio esame. Dopo aver acquistato tomi pretenziosi, ed averci sbadigliato, ho preso questo ed in un mesetto avevo finalmente un quadro della materia.