Where can I get a replacement strap for my Fiskars 9240 telescoping pruning stick

I sent them a request for a replacement strap for my 9240 because it frayed at the end entering the pole when fully extended. I also sent a picture. To my surprise they sent me a new one. Not just the strap but a whole new pruner. Now that’s customer service and lifetime warranty at its best. Thanks Fiaksrs

What is the largest sized branch which can be cut with the pruning shear?

The pruner blades measure about 1-1/8" apart so it should do up to 1" as stated in the specs. I've cut about 3/4" branches with no issues.

How does one operate the shears part of the tool? On other products I see a squeeze handle at the base of the pole. Don't see one here.

The orange handle on the shaft slides up and down to work the shears. When the pole saw is fully expanded and the orange handle is out of reach, there is real strong nylonish-type cable attached to handle t pull for easy operation of the shears. I find that this gives me more flexibility in my posture which is important when using for extended periods of time. This particular Fiskars tool is awesome = in my opinion the best "medium duty" pole pruner, by far for these reasons. (1) It's FAR LIGHTER than other pole pruners; if you are going to be using a pole saw for more than 15-30 minutes at a time, you're gonna love this model (2) Very sharp, and like all Fiskars tools, the blade is made from quality metal that maintains a nice sharp edge. (3) THIS IS AN IMPORTANT ONE - there is no big "knobby thing or pulley set up on the end; this makes it lighter to use but also allows you to get into tighter spaces for finer detailing. (4) The telescoping mechanism works efficiently and very easily (5) One can position the angle of the shears for cleaner, better quality cuts.. I'm a professional botanist, gardening columnist and gardening instructor, and I highly recommend this pole pruner.

How do I get a replacement blade? This blade doesnt close completely to complete the cut. instead it jams. it doesn't function properly.

I have also had trouble with the blades getting stuck, try using WD-40 to lubricate the mechanisms (Blades, spring). With heavy use the blades can get bent slightly and stick shut. I LOVE this tool.Try calling Fiskars customer service @ 1-866-348-5661 Mon-Fri 8-5pm CST. They are very helpful. You can also take pics and file a claim on their website. Here is the link to file a claimhttp://www2.fiskars.com/Customer-Service/Warranty-Claim/(product_id)/335If all else fails, buy a Pruning Stik Replacement Blade Kit, currently selling on Fiskar.com for $13. Amazon doesn't sell the kit.http://www2.fiskars.com/Gardening-and-Yard-Care/Products/Replacement-Parts-and-Tool-Care/Pruning-Stik-R-Replacement-Blade-Kit#.VDzLZ2ddVjsHappy Tree Trimming!