5l Commercial Hot Chocolate Machine with Adjustable Temperature

This machine was purchased on August 16 and I put it into service on August 25:On April 7, 2017 the mixing blade wore out and on April 11 new paddle parts were FedEx'd over from China.On June 14, 2017 the plastic acrylic mixing container split in half, i was charged $275 for replacement parts to repair the machine which took 1 month a 4 days to order and get sent to usOn July 13, 2017 the machine stopped functioning meaning the machine would turn on and heat, but after 3 minutes of spinning something would trip inside the machine and he paddle would stop spinning. After another month of trying to contact the manufacturer and arranging parts, a thermostat and a motor were sent to us for self-installation. Even though they say 1-year warranty, there is no warranty service provided with this machineon Sept 14, 2017 the spare parts stopped working - there must be something else wrong with this machine, but again I'm going to play the game of trying to get a hold of the manufacturer and the run around trying to figure out how to get this machine back up and running.This is an expensive machine, but it won't last the duration of the time it is under warranty, and even if you want warranty assistance, it will be slow and take great effort on the customer's part to get parts and self-install.

I received not just a good product, also an excelent support

I have purchased many items through Amazon.com and this hot chocolate machine is the first time that I have experienced difficulty with a product. The first machine arrived with one of the latch hinges, that attaches the clear plastic bowl to the main body, broken such that you could not latch it. The second, replacement machine arrived and the electrical cord had been damaged and someone had filled in the damaged area with a white compound. I had no way of telling whether the wiring beneath the compound had been damaged and if plugged in could catch on fire or not transmit electricity. This was a very exasperating and time consuming experience -- all the back and forth e-mails, worrying about losing my $299, unpacking, etc. I would not recommend this machine to anyone. Amazon.com has indicated that they will refund my money; I await that action.

This Machince is a total bust. Every time I plug it in a turn on the spinner it trips whatever breaker it is plugged into. I've used it one time, not worth the money.

Didn't work right out of the box. The auger didn't turn the paddle. now I have to clean a machine repack it and send it back...

never workeddifficult to reach the warranty department