Question 1

has anyone else run into issues with it not running due to magnetic field?

Accepted Answer

Dear Mike,

Thank you for approaching Narwal.
We are sorry for the inconvenience caused to you.
The problem maybe caused when the robot maybe interferred by the local environment with strong magenetism; 
or when the robot exit from the base but the distance between the two is too close, the robot will sense the magenetic materials inside the base and prompts the error; 
or the robot has breakdown and needs our aftersale service.

For your situation, we provide you with the following solutions:
1. Recall the robot and make it exit for several times until it stops prompting the error, and be sure the distance between the robot and the base is far enough.
2. Try to keep the robot to stay away from your house equipment with strong magnetism if possible, and restart to work.
3. Remove the robot module, turn it off for 1 minute and then turn it on again to see if the abnormal magnetic field problem has been solved.

We suggest you send us private message through amazon if the above operation does not solve your problem. and we will reach to you providing you with aftersale service.
We will do our best to help you,please do not worry.

Question 2

Suddenly lost connection today, all other devices are still connected to wifi. Tried to reset wifi configuration on narwal. Still "offline".

Accepted Answer

Exact same issue as well. Purchased 2 days ago, no network issues at all, everything was great!
Today (July 27 2021), App shows robot offline, but app still receives push notifications, status, new mapping data from the robot, and my router even shows it's connected. It's as if the app can receive data from the robot, but cannot send any commands.

Question 3

What does the red light on the base mean? i unboxed my narwal robot vacuum and it isn't working. it wont turn on and it isn't charging.

Accepted Answer

Anyone solve this issue?

Question 4

I see that the Vacuum maps out the floor. if it can do that and when I put it in mop mode. Can it drive over the carpet and go to the hardwood floor?

Accepted Answer

Hi, 
Thanks for your message. Please be informed that Narwal T10 Robot Mop and Vacuum is not able to detect carpets while mopping by default. However, we recommend you could set the carpet areas as restricted zones via Narwal APP, the T10 Robot will automatically sense it and retreat back. Hope this answered your inquiry.
Kind regards,
Narwal Robotics

Brand	NARWAL
Color	White
Product Dimensions	45.69 x 65.71 x 40.79 cm; 2.4 g
Capacity	4 Liters
Power / Wattage	85 watts
Voltage	240 Volts
Auto Shutoff	Yes
Number of Speeds	180
Noise Level	45 dB
Runtime	3 hours
Compatible Models	Smartphones
Special Features	pet_hair
Item Weight	2.4 g

Narwal Mop Robot Vacuum with Self-Cleaning Station, LiDAR Navigation, Carpet Detection - For Hard Floors and Pet Hair

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