Major Diatonic Replacement Reed Plates, Low F (1910RP-LOWFSHRP)

Quality issues. Tried two of these and both had bad reeds out of the box. Quality problems

I wanted a Low F. Over the years I have bought dozens and dozens of harps and reed plates from this co. As the price went up the quality has gone down. It's says LOW F all over the place and than hidden it's says "sharp". One could not see anywhere obvious that it is a Sharp. I put the read place in and not only did it not work it was an F sharp. When the package was delivered it was opened before, scratched and beat up. I mailed them at once and no one ever replied. I asked if I opened and installed the plates and it did not work can I return it. I waited and waited no replay. 2 months went by and I installed it only to find out it was a the wrong key the reeds were muted and bad as I suspected they might be. This is the first bad experience I've had with Lee Oscar and I've been using them for 30 plus professional years. Why they would hide the sharp part of the key is hard to understand. Also why would they send a beat up scratched up unit that had been opened. Boo