I just bought this in January 2021 and the heater has already stopped working. Amazon says it is passed the normal return date. Will you replace ?

Amazon gave me a refund for that exact problem because I am a frequent customer. I just had to call the customer service line.

How do I clean the lumbar pillow?

The cover of our pillow is made of PU leather, just wipe with a damp towel. And the memory foam inner cannot be washed.

are there replacement control units available?

Amazon will usually replace the entire unit once as a courtesy, they did with mine. But then the replacement one broke and I was SOL. They just keep breaking. I gave up. Sorry doesn't answer your question but this has been my experience.

Can you use just the heat, without the vibration?

Yes, you can use just the heat. But for me the heat only worked for two months before breaking. The vibration kept working though.

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Lumbar Support Pillow for Cars

Product ID: 222121509

Details

Brand
SEG Direct
Special Feature
Vibrating
Color
Black
Size
15.7"L x
Fill Material
Memory Foam

🌀2 vibrating motors for targeted relief

🔥Built-in warming pad with auto shut-off

🛋️Ergonomic memory foam contours lumbar curve

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HK$71

Duties & taxes included

In stock

Sold byAmazon Hong KongDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🛠️ Drive, work, relax — back support that works as hard as you do!

VERSATILE POWER OPTIONS - Plug into your car’s 12V outlet or home 110V adapter for seamless use anywhere.
DURABLE STYLISH DESIGN - Premium PU leather cover combines easy maintenance with sleek, professional aesthetics.
SOOTHING WARMTH ON DEMAND - Integrated heating pad relaxes your back with safe auto shut-off for worry-free use.
TARGETED VIBRATION THERAPY - Dual motors soothe muscle tension and fatigue during long drives or work sessions.
ERGONOMIC MEMORY FOAM COMFORT - Contours perfectly to your lumbar for all-day support and posture alignment.

The SEG Direct Lumbar Support Pillow combines high-quality memory foam with dual vibrating motors and a built-in warming pad to deliver targeted relief from back pain and fatigue. Designed ergonomically to fit the natural curve of your spine, it offers versatile use in cars, offices, or at home with safe auto shut-off features and durable PU leather covering for a professional look and easy care.

Specifications

Brand	SEG Direct
Special Feature	Vibrating
Color	Black
Size	15.7"L x 15.7"W
Fill Material	Memory Foam
Shape	L-shape
Age Range (Description)	Adult
Recommended Uses For Product	Back Pain Relief
Use for	Whole Body
Material	Memory Foam
Item Firmness Description	Medium Soft
Product Care Instructions	Machine Wash
Number of Pieces	1
Pattern	Solid
Item Weight	2.4 Pounds
Variety	Lumbar Support,Memory Foam
Fabric Type	Pu Leather and Memory Foam
UPC	792966271517
Manufacturer	SEG Direct
Product Dimensions	15.7"L x 3.9"W
Unit Count	1.0 Count
Item Weight	2.43 pounds
Manufacturer Part Number	AU15ALALPW4042
Position	Rear
Special Features	Vibrating

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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HK$71

Duties & taxes included

In stock

Sold byAmazon Hong KongDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Hong Kong.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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