Avalon A9 Electric Touch Countertop Bottleless Cooler Water Dispenser-3 Temperatures (Black), 21 x 11 x 16 inches

Have not left many (if any) product reviews.. but felt compelled to given how unbelievable the customer service has been from avalon.The product is great - does exactly what it's supposed to do - quiet machine, cold/crisp water, good flow rate, etc.But recently one of the filters became clogged - the company has been responding to my inquiries <30seconds - paying for the new filter, offered to call or facetime to walk me through the changes. Very happy with this purchase and only will use this company going forward.

Looks and works well. The only thing i wish is that there was an auto mode to fill glasses to a certain amount - 12oz? - without having to hold the buttons down. No other complaints. This is good water.FINAL OUTCOME: Unit is scrapped. Replaced it with a Drinkpod 1000 series from Home Depot (oddly that model not available here on Amazon). The Drinkpod even has the auto mode and has been flawless for several weeks. Fingers crossed. Read edits for the full saga.EDIT: the unit's flow rate fell to near 0 less then 8 weeks after installation. checked/double checked, all is as it should be. so far, emailing their customer support has yielded crickets. I cannot recommend anyone purchase *anything* from Avalaon. Very disappointing.EDIT 2: Avalon's support dept finally did respond and provided troubleshooting instructions involving opening it up and messing about with internal filters etc. The thing is 2 months old, used with pre-filtered water. This should not be something I should need to diagnose. Send a replacement, take this thing back, diagnose to your heart's content. Anyway, super disappointed and cannot recommend.EDIT 3: They eventually did send us a new unit which we haven't installed yet, so adding a couple stars back.EDIT 4: Replacement unit is installed and worked great for a few weeks. Then it started randomly beeping like mad every 20 mins or so. It turned out to be some water sensor which thinks the unit is leaking internally, even though it actually wasn't. Support made me buy a fix kit since it is out of warranty. It was like 15 bucks so I didn't care that much. Replaced the part with nice instructions they have on their website and all was well for a few more months. Then, the unit started dripping continuously from the cold dispenser nozzle -- slow drip but enough so we had to leave a cup under it at all times, and even then the cup sometimes overflowed and made a big watery mess on our countertop, into drawers and cabinets below. Customer support said that is a non replaceable part, so we finally decided to scrap it. Do not buy one of these units. You've been warned.

It's been over a week since I installed the water cooler. For over 7 years we had home delivery of large water bottles which I would have to change out on the dispenser every few days.Positives:-Water tastes every bit as good as the bottled water-No more big bottles to lug around and no more dealing with the water company delays or delivery issues-Should be much more cost effective in the long run depending on how often we need to change out the filter (but should be good if it goes like they specify)-Pretty easy to install assuming you have a good location for the unit-Water is pretty coldNegatives-Fairly large up front investment but it should work out-Install could be tricky if you don't have a good location-It can be more loud than others may prefer - it doesn't bother us one bit-The water is not as cold as the cooler but honestly its plenty cold for us and our guests-Filters are pricey but all water filters are surprisingly expensive-Water comes out a bit more slow than cooler but honestly not a big dealAs you can see, the negatives are a stretch - we like this cooler a bunch so far but we shall see if it stands the test of time.

I want to give it a 5 stars. But it's just not perfect enough. The look is great to be sitting on the counter. Installation is easy enough. It took me a couple of days to get used to the new taste of water. Cold water is cold and hot water is good for tea. The 2 main things that didn't give it a 5 stars are that it's very loud and there is water dripping from one of the spouts after 4 months. They will send me replacement since it's still within warrantee but it's such a waste of the whole machine. I have to cut the cord and send them the photo before they can send me the replacement.

Overall it looks nice and it's very convenient to have cold, room temp and hot water any time. Installing was not that difficult but we had to be creative and smart to solve some issues. It's too long to explain but overall it's easily doable. Even for 12 year old with a little help from mom. Only thing I did not like is the taste and quality of the water. First few days it tasted bad like taste of new plastic. We hoped that it's because of the new filter and waited. After few days it got better but still not perfect. I had 5 stage filter before, I can feel the difference. Also, water leaves white stains, which means it still has chlorine and other stuff. Sometimes one filter can solve that white stain problem but this two filters could not do that. That's sad for its price. But we keep using it. It's better than tap water and again it's good to have always all temperatures of water

We got this to save on purchasing water bottles and filtered water. The install was fairly easy if you are able to follow directions.The water tastes good, but that could be dependent on your water source. Having chilled and hot water on demand is extremely convenient and has saved us tons of money by eliminating the need to purchase bottled water. The family uses it constantly for tea, coffee, hot chocolate, cold water etc.