REOLINK8CH 5MP Security Camera System, 4pcs Wired PoE Cameras for Home Security Outdoors, Smart Person/Pet/Vehicle Detection, 4K 8CH NVR with 2TB HDD for 24-7 Recording, RLK8-410B4-5MP White

I originally bought a Reolink camera system for our Indiana house and was so displeased with the system and customer service I gave it a one star review. I called the company to return it because it was only two months old and I was frustrated with the customer service person.Upon calling to return the system, the offered to send me two new cameras if I wanted to try one last time. So I agreed. I installed the new cameras and they didn’t work. I ended up retracing my Ethernet cables and changing cables. I finally found my issue, dirt had somehow got into the Ethernet ends and also two of the cameras plug inI finally go the system to work. However, I was so impressed with Reolink’s customer service and their extreme willingness to help resolve my problem I bought a second Reolink system for my Florida home.Now I’m pleased with both system I’ve purchased through Reolink.

The media could not be loaded. I've waited 4 months to review this system, making sure I was comfortable enough with the different features and interfaces, and can honestly say I couldn't be happier with a camera security system!I began hunting after a few things had been stolen off my porch and driveway (including my daughter's bike), but the last straw was a few packages that had gone missing with gifts for Christmas. I searched through a few different bundles and brands, and for the price couldn't pass up this one, as it had everything I wanted - at a great price - from a reputable company.Starting with installation: I'll mention that I'm by no means a professional, but it went as smoothly as I'd hoped and I had everything up and running in two days (it would've been one, but the temperature being in the teens and short daylight made it difficult to work on for long). The PoE is a perfect solution for a lack of outlets where I needed them, and thanks to the placement of my NVR only a single hole was needed to route all of the cabling.Speaking of the cables, the cords included were plenty long enough for my usage - and then some! Only the cable between the router and NVR was a bit too short, and again that was down to the placement and where I wanted the system installed. Mounting the cameras was simple, and I didn't even need the guides included for screws. The only thing not included in the kit that i needed were some zip ties and hammer-in cable guides, which may not be neccessary for everyone depending on your set up. Using the app, it was easy to adjust the cameras to where I wanted while looking at the feeds in one hand on my phone... By the time everything was put together, you wouldn't be able to tell it wasn't done by a professional!Initial Setup: I had already tested the NVR and cameras before installing, just to avoid issues later on, and following the full install everything went just as smoothly. The PoE makes everything plug-and-play, and the on screen set up guide is both streamlined for beginners while allowing for more advanced options to those familiar with NVR security systems.The Android app and PC applications are just as simple to install and use - once connected to the internet the camera streams instantly connect with no set up needed, and can then be customized a ridiculous amount from either PC, phone, or the NVR itself (connected to a monitor).The motion sensing and notification settings are super easy to figure out, and there are constantly new updates that provide even more settings. I haven't used the SD card features of the cameras since everything I need is already included in the apps, but it's nice to know the other options are available if needed.Usage: With those same apps, it's just as easy to pull clips either from a specific time, or sorted by motion triggered alarm. The images themselves are as clear as I could hope for - with a steady framerate and impressive zoom quality - and faces are easy to make out. The built in microphone is top-notch, and was a nice surprise included with the 5mp bullet cams.Like the rest of the features, clips and playback can be accessed from the NVR, PC, or mobile device; and can be saved for later playback if needed. I was nervous at first with purchasing an NVR that's locked to a single manufacturer, but with all of the use I've had and support available I don't think I'll be purchasing another companies cameras any time soon!The only issue I've had throughout the time I've had the system is the waterproof ethernet covers, which I'm not sure I installed correctly, and the articles provided show something slightly different than what I was provided. There've been no problems despite this, and since the cameras are installed under a porch I don't foresee any problems with water on the horizon.My biggest complaint would be the fact that not even a week after installing the system I had another package go missing... Once I reviewed the footage, furious and hoping to finally catch the porch pirate that prompted my protective purchase, I found the mail woman had actually stuck it between my side doors. That in itself wasn't a problem, but since I rarely use that entrance I had overlooked the delivery.Imagine my surprise when I opened the door to find not only the missing package, but the packages from a week before that I had thought stolen before I got the cameras!I've included a screenshot of the mobile app to show some of the interface and quality, as well as a video I clipped after a snowman in my yard had fallen (and I was curious to see its time of death).Overall, I'm more than satisfied - and will go thorugh Reolink in the future for more security!

This is the final update to my previous comments. I found out through trial and error that Reolink CANNOT receive emails unless they are formatted/sent out as text. After I resolved that problem; Reolink customer service immediately sent me a replacement camera....thank you Reolink.After operating this camera system for a while I can say that I am completely satisfied. Aside from the one camera that went bad, the system has been flawless. I still LOVE the software for both PC and IPhone; it works quite well and is easy to use. Honestly, I almost changed my review to 5 stars because I actually like this system a lot and Reolink customer service took care of me. I wish there was a 4.5 start rating. I'm only holding back from 5 stars because I want to see how it does long term. I did buy a couple extra cameras from Reolink to expand my system and they work great as well. I think that overall this is a "5 star" system when you consider the design and quality in relation to the price of the system.Ok, so I need to make an edit here. Quite literally, the day after I wrote this review; one of my cameras died. I contacted customer support via email and they responded quickly. They sent me a email requesting that I perform troubleshooting steps and respond. They even sent a follow-up email to me reminding me to respond. This is where the problem lies: I CAN"T RESPOND! I have sent 3 emails and they have all been rejected by their server. Nobody is answering the 1-800 number; so I can't talk to anyone. The chat-bot on their site won't connect me to anyone either. So, for now I am dropping my rating to 3 stars (even thinking about 2 stars). It's all good when everything works; but customer support is a failure right now. Buyer beware that you may be on your own for Warranty support. A replacement camera is about $50 after the coupon and adding taxes; so, this value system may not have been what it appeared. I have no idea how to get through to customer service now.Let me start with a background first. I had an expensive Lorex system for the last four years. The Lorex worked find for about 2 or 3 years then started giving me problems. I had two cameras, a power supply, and finally the NVR fail in my Lorex system after 4 years of use. I started to replace components and found that you have to match Lorex NVRs with specific cameras designed for them; this made for very expensive repairs. Other things I didn't like about the Lorex were that the fans on the NVR were very loud and the APP was outdated and not very user friendly.After reading reviews and specifications for the Reolink system; I decided to switch from Lorex to Reolink. There were two important factors that made me select Reolink: the first factor was the relatively low price; the second was that the NVR is compatible with multiple cameras (which makes upgrading or repairs simpler and less expensive). Aside from those two factors and reviews, my purchase of a Reolink was a "leap of faith".After operating the system for a short time now, here are my impressions of the Reolink system:1. Setup was quite simple. The NVR automatically recognized the cameras and was up and running. APP installation on both my computer and my phone went very smooth. Overall, the software of the NVR system and the APPS is far superior and much more user friendly than the Lorex system. I am VERY satisfied with the supporting software.2. The Reolink NVR is silent; no more noisy fan like the old Lorex.3. Software again; moving the camera images around on the display and renaming cameras is very easy. The menus are very well designed and intuitive.4. Picture quality of the cameras both night and day is superb. I only bough a 5MP system; but it has very fine details in the imagery.5. So far, the NVR records and plays back flawlessly. I still think it records too much and I am still trying to figure out the proper sensitivity settings; but that is probably me and not the system.6. When recording, the red HDD light blinks. At first this makes you think something is wrong, but that is just how its designed. Blinking red HDD means its recording.Hopefully this review is helpful for those who are researching like I did. I can't speak for longevity of the system since I haven't had it very long; but my initial impression is that it's a great system. If you consider the price of replacement Reolink camera, parts, etc. as compared to other systems; then even if something breaks prematurely this system may still be a good buy. We'll see how it does long term. I can absolutely recommend this system to anyone who is looking for a good system at a reasonable price. I hope that I don't have to replace this system anytime soon; but if I did, I would probably replace it with another Reolink.

very goodIt is still as easy to use as before. I have used the same system for 5 years and it is still very stable. This time I bought a new set. It is clearer and more powerful than the old one.