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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service : Jeff Toister: desertcart.ae: Books Review: Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it! Review: We are all reading this at work. It is a good read and very useful for customer service culture.
| Best Sellers Rank | #62,461 in Books ( See Top 100 in Books ) #582 in Marketing & Sales #910 in Business Processes & Infrastructure |
| Customer reviews | 4.6 4.6 out of 5 stars (294) |
| Dimensions | 15.24 x 1.09 x 22.86 cm |
| Edition | Standard Edition |
| ISBN-10 | 0692842004 |
| ISBN-13 | 978-0692842003 |
| Item weight | 263 g |
| Language | English |
| Print length | 190 pages |
| Publication date | 23 March 2017 |
| Publisher | Toister Performance Solutions |
R**P
Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it!
H**D
We are all reading this at work. It is a good read and very useful for customer service culture.
M**E
Great read
P**O
El libro explica claramente los pasos que debes seguir para implementar cultura de servicio en cualquier organización. Muy útil.
T**N
Disappointed
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5 days ago
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