I bought this product 34 days ago and now it stopped working. Return window is closed. What should i do? Anyone else had same issue?

Same scenario, bought for my wife for Christmas 2022, stopped working in late January, contacted the company via their customer service email site. NO RESPONSE!! Good Job Amazon another rip off.

Just received all the way up at 9 and isn’t even hot! Anyone else ?

Terrible just received and doesn’t get hot it’s on the highest level 9 and it is barely warm :( return

Do the heating elements extend to side of neck or just in center? I have left side neck pain.

I took mine out to actually feel it. It does have a place on each side where there are 2 wires. I was having some bad pain with a left kink in my neck and this helped a lot in relaxing it out. I think it would also help if you turned it around and held the side of it up on your neck if you wanted more heat actually on the side of your neck. I think it is a great product for me.

What are the temperatures for each levels? How hot it can be?

I don’t know what the temperatures are for each level. No information is given for this. I always set my mine for level nine, and that works very well for me.

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Comfytemp Heating Pad for Neck and Shoulders and Back, 2.6lb Weighted Electric Heating Pads FSA Eligible, Birthday Gifts for Women Men Mom Dad, HSA Large Heated Wraps - 9 Heat Settings & 11 Timers

Comfytemp Heating Pad for Neck and Shoulders and Back, 2.6lb Weighted Electric Heating Pads FSA Eligible, Birthday Gifts for Women Men Mom Dad, HSA Large Heated Wraps - 9 Heat Settings & 11 Timers

Product ID: 302445212

Details

Brand
Comfytemp
Color
Blue
Item Weight
2.6 Pounds
Material
Flannel

🔥9 customizable heat levels

⏲️11 auto-off timer options

⚖️2.6lb weighted for snug fit

HK$562

Duties & taxes included

In stock

Sold byAmazon Hong KongDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Hong Kong.

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Description

🔥 Wrap Yourself in Warmth, Weight, and Wellness!

LUXURY MEETS PRACTICALITY - Soft flannel fabric with machine-washable design keeps your heating pad fresh and elegant.
SMART SAFETY CONVENIENCE - 11 auto-off timers plus overheat protection ensure worry-free, energy-efficient comfort.
WEIGHTED COMFORT THAT HUGS YOU - 2.6lb micro-glass bead fill delivers soothing pressure and warmth to neck, shoulders, and back.
TAILORED WARMTH AT YOUR FINGERTIPS - 9 precise heat settings from 131°F to 140°F let you dial in your perfect cozy zone.
FSA HSA ELIGIBLE WELLNESS ESSENTIAL - Approved for flexible spending accounts, making self-care a smart, tax-friendly investment.

The Comfytemp Weighted Heating Pad is a 2.6lb, large 19"x23" electric wrap designed for neck, shoulders, and back relief. Featuring 9 heat settings (131°F-140°F) and 11 auto-off timers, it offers customizable, safe warmth with overheat protection. Crafted from soft flannel and machine-washable, it fits most users comfortably and is FSA/HSA eligible, making it a smart, luxurious choice for daily relaxation and pain relief.

Specifications

ASIN	B08RNBCH6K
ASIN	B08RNBCH6K
Additional Features	Automatic Shut Off, FSA, FSA HSA Eligible Only List, FSA HSA Approved Products Only, Machine Washable Neck Heating Pad
Best Sellers Rank	#6,089 in Health & Household ( See Top 100 in Health & Household ) #10 in Heating Pads
Brand Name	Comfytemp
Color	Blue
Customer Reviews	4.3 4.3 out of 5 stars (22,045)
Date First Available	December 30, 2020
Frequency	60 Hz
Item Dimensions	23 x 19.3 x 0.4 inches
Item Weight	2.6 Pounds
Item model number	K9015
Manufacturer	Comfytemp
Manufacturer	Comfytemp
Manufacturer Part Number	K9015
Material Type	Flannel
Model Name	WeightedHeat® Weighted Heating Pad for Neck and Shoulders
Model Number	K9015
Number of Heating Elements	1
Number of Items	1
Number of settings	9
Product Dimensions	23 x 19.3 x 0.4 inches; 2.6 Pounds
UPC	610452860055
Unit Count	1.00 Count

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Received my product in pristine condition. Great service overall.

1 month ago

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3 weeks ago

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HK$562

Duties & taxes included

In stock

Sold byAmazon Hong KongDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Hong Kong.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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Great experience from order to delivery. Highly recommended!

1 week ago

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