WEN 3922 16-inch Variable Speed Scroll Saw with Easy-Access Blade Changes

Very kind store I unfortunately live in Ireland so the us plug dosnt work here … my own fault it’s an American brand. The sellers offered me an adaptor. Packaged well and arrived fast. Thank you.

Ok so I ordered this after looking at many, MANY reviews!Well it arrived and this was the 1st thing I noticed - see photo - it has a US electrical plug!!!WTF am I supposed to do with that in the UK?So it’s probably a great saw - again based on the reviews. But right now I can’t use it!Considering this is the UK Amazon website. I’d expect EVERYTHING on it to work in the UK. Unless the seller states VERY CLEARLY somewhere in the initial product description that it HAS A US PLUG ON IT, NOT A UK ONE!So I went back to the product listing on Amazon and searched high and low for any mention of the fact that this had a US plug on it, worked on the American system of 120v and would therefore NOT work in the UK. There was nothing!So I now had the headache of working out what rating of step-down converter I needed to buy - which obviously adds to the initial cost of the thing - so I can finally plug it in and see if all the reviews are telling the truth!After some initial research I worked out that I need a step-down converter that supported either 144w or 180w. Because depending where you look and which Watt calculations you use, I was getting 2 different answers!I found one with a product rating of 300w on Amazon and ordered it, at an additional cost of £36.At this point I contacted Wen themselves and I contacted the seller. I asked both if 300w would be sufficient to allow me to use the US 120v rated Wen on UK’s 230v electrical system.I received a reply from the seller fairly quickly, but only to say they had passed my query to the correct department. It took a further 2 days of messages going back and forth to finally get an answer. But the answer I eventually received frustrated me slightly. The answer said that “the product I had purchased would work, because I needed something to convert 120v to 230v!” That was stating the obvious and failed to even touch on the gist of my initial question, “would 300w be sufficient?”.As luck would have it I bumped into an electrician that night and after feeding him all the Volt and Amp info I had. He confirmed 300w would be fine as the Wen only needed 144w or 180w (depending on which online specs you believed).So I plugged it in and it worked fine. I cut a few test patterns and the thing seemed pretty good. Though I wish access to the bottom blade connector was not hidden behind a side panel.A few days after testing it I received the following slightly shocking reply from WEN:Our products, either producing or consuming electricity are engineered for the North American market (120 Volts, 60 Hertz). We do not offer or have recommendations on conversion to other electrical standards.We do not ship out side of North America. We do not have retail sales partners outside of the United States. We do not work with freight forwarders or arrange shipments out side of our sales market.We respectfully decline to offer an advice at this time.WEN Products.So the seller is selling it to UK customers, but WEN do not recommend or sanction this in ANY way!That’s it! Not a brilliant purchasing experience, but I got there in the end.Oh I should mention . I suggested to the seller that they updated their listing with some clear indications that the Wen will not work in the UK without purchasing a step-down converter. I hope they do this to save others the same frustration I had and also maybe correct the specs to cover the wattage requirements.They were good enough to cover the £36 I spent on the converter though. So props to them for that.Update: Communication with the seller continues to be hit and miss and the product listing still does not detail that this product is for the US market.