Deliver to Hong Kong

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
INDIA
USA
JAPAN

Customer Services

About Us

Customer Support

KANCHOUCat Water Fountain Replacement Filters, 8 Pack Cat Fountain Carbon Filters and 2 Pack Foam Filters for Ceramic & Stainless Steel Fountains (8+2 Pack)

Q: Can you please start selling the pre-filter sponges separately or sadly I'll have to replace this fountain with something else.

I purchased a bag of the foam pre-filters of similar size from another Amazon source. They have a slightly rounded shape on one side of the filter, but they fit and work fine with my fountain.

Q: Where do i put the sponge?

Hello, the purpose of the sponge is to protect the pump and filter impurities to prevent impurities from entering the pump, so the sponge is sleeved on the pump.

Q: How often do you change the pre- filter sponge?

The recommended replacement of the pre-filter sponge is 2-4 weeks. When you change the water to clean the cat fountain and the filter, it is recommended to also clean the pre-filter sponge.

Q: Why does the water not bubble up anymore?

As a pet owner, I clean all parts of the fountain with q tips a toothbrush and soapy paper towels and rinse all parts. Even to take apart the motor. Inside the motor has a propeller which has to be removed using a pair of pliers. With a q tip I push it into and around the metal rod. Dirt and mold can accumulate rinse all parts put back together making sure the electrical connection doesn't get wet.I change the large white filter every 1-1/2 - 2 weeks. And the small filter once a week. Cats gurgitate sometimes and the water gets slimy. If after you clean the bowl and all the parts and the motor no longer works. You may need a new motor. Good luck

4.7/5

Product ID: 353998498

Secure Transaction

Frequently Bought Together

Description

KANCHOUCat Water Fountain Replacement Filters, 8 Pack Cat Fountain Carbon Filters and 2 Pack Foam Filters for Ceramic & Stainless Steel Fountains (8+2 Pack)

Have a Question? See What Others Asked

Can you please start selling the pre-filter sponges separately or sadly I'll have to replace this fountain with something else.

Where do i put the sponge?

How often do you change the pre- filter sponge?

Why does the water not bubble up anymore?

Common Questions

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving over 300 million shoppers across more than 200 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

HK$103

Duties & taxes incl.

Hong Kongstore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

View all Trustpilot reviews