--- product_id: 357215820 title: "ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX30..." brand: "arris" price: "HK$2848" currency: HKD in_stock: true reviews_count: 9 category: "Arris" url: https://www.desertcart.hk/products/357215820-arris-g34-cable-modem-router-combo-fast-docsis-3-1 store_origin: HK region: Hong Kong --- # 2.5 Gbps DOCSIS 3.1 speed AX3000 Wi-Fi 6 dual-band coverage 4 Gigabit Ethernet ports ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX30... **Brand:** arris **Price:** HK$2848 **Availability:** ✅ In Stock ## Summary > 🚀 Own the fastest lane in your digital life with ARRIS Surfboard G34! ## Quick Answers - **What is this?** ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX30... by arris - **How much does it cost?** HK$2848 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.hk](https://www.desertcart.hk/products/357215820-arris-g34-cable-modem-router-combo-fast-docsis-3-1) ## Best For - arris enthusiasts ## Why This Product - Trusted arris brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Key Features - • **Plug & Play Simplicity:** Minimal setup hassle—just connect, power on, and activate with your provider to get online instantly. - • **Blazing MultiGig Speeds:** Experience ultra-fast 2.5 Gbps cable internet for seamless streaming, gaming, and downloads. - • **Save Big, Own Your Modem:** Cut monthly rental fees by owning your device—compatible with major US cable providers like Xfinity, Cox, and Spectrum. - • **Smart Security & Control:** Advanced internet security, guest mode, parental controls, and Alexa compatibility keep your network safe and manageable. - • **Next-Gen Wi-Fi 6 Coverage:** Dual-band AX3000 tech blankets up to 2,500 sq ft with reliable, high-speed wireless connectivity. ## Overview The ARRIS Surfboard G34 combines DOCSIS 3.1 cable modem technology with Wi-Fi 6 AX3000 dual-band wireless, delivering up to 2.5 Gbps wired speeds and 3 Gbps wireless coverage across 2,500 sq ft. Featuring 4 gigabit Ethernet ports, easy setup, and compatibility with major US cable providers, it empowers users to eliminate rental fees while enjoying robust network security and smart home integration. ## Description G34 DOCSIS 3.1 Cable Modem + Wi-Fi 6 Router for multi-gig internet. Fast speeds for streaming & gaming. Own it and eliminate monthly rental fees! Review: Great value for more control. - Docsis 3.1, divides network into 3 adjustable categories, (no phone service on this model) (4) tier security options. 2.5+ gig max speed. 32 channels. great value for more control of home network traffic via RJ45 and wifi. so far, I'd buy again. gave me 2 megs more upload speed than service provided cable modem, and, 10 megs more download speed that service provided cable modem. *mobile ph set-up app didn't work with my Optimum...had to ph in to activate. (not a problem) Ama. shipping sent opened product, gave discount if I kept it, I did. worked fine. Review: Worst Setup Experience I Have Ever Had - Horrible Performance - Horrible App - Total Junk - This is, by far, the worst Arris experience I have ever had. The modem part (Arris's real expertise) is fine but the router part is junk. The app & customer support are beyond bizarre. I regret this purchase. 1) The smart phone app is a disaster. It hangs up in the middle of installation, it somehow can't find connection to the service. Once installed, it continues to regularly drop connection to the network when everything else on your network remains connected. It makes configuring and setting up your router a nightmare. 2) Phone support for installation support is beyond bizarre. I was connected to what sounded like an artifical intelligence robot with a very thick Latin American accent. While the AI robot-sounding humanoid did finally get me basically connected, the end of the call was just him sending me back into that nightmare app to finish setup. That went well. (/s) 3) The router is a joke. It supposedly can satisfy a 4500 sft home but the signal cannot even acceptably travel 9 feet through traditional plaster walls. No setup or configuration instructions come with the equipment and what the company provides online is minimal and incomprehensible. The band sharing management features between 2.5 and 5 ghz don't work. And I have received the slowest wifi speeds I have EVER seen. While the signal is blazing fast in the room where the modem is (4 feet away), I was literally seeing 2.1 mbps upload and .5 download 9 feet away. Once you configure a feature (such as band sharing) in the app it is next to impossible to turn it back off due to the constant "lost network connections." Configuration, again, is a nightmare. This is just about the worst installation experience of any kind I've had in the past 20 years purchasing from a reputable company. Arris doesn't know squat about bringing routers or smart phone apps to consumers and it shows with this poor product. Whoever within the company brought this to market deserves to be stripped of all dignity and walk in shame a la Game of Thrones. At least that's how I felt yesterday. So now I have a (very expensive) modem and will have to buy a mesh router system to pair with it. Do not go into this purchase expecting the router to be adequate or easy in the least. Buy something else. ## Features - MultiGig speed for today & tomorrow: DOCSIS 3.1 performance supports cable internet plans up to 2.5 Gbps, delivering ultrafast streaming, gaming, and downloads. - Save on rental fees: Own your modem and avoid monthly equipment charges - check with your cable provider for plan compatibility. - Compact, modern design: Space saving footprint with simple LED indicators for power, upstream/downstream, and online status. - Easy setup: Connect cable, power on, and activate with your cable provider. Then join the default Wi-Fi or personalize your own Wi-Fi network name and password. - Wi-Fi 6 Coverage: Includes dual-band W-Fi 6 (AX3000) delivering up to 3 Gbps wireless performance for your whole home. - Fast Ethernet: Provides 4 - 1 Gigabit Ethernet ports for multiple wired devices. - Provider compatibility: All SURFboard modems are CableLabs certified to work across major US Internet Service Providers. Tested and qualified for use with Cox, Xfinity, and Spectrum. Check with your provider to confirm device model support - Not compatible with fiber, DSL, or satellite services. ## Technical Specifications | Specification | Value | |---------------|-------| | ASIN | B096W716BY | | Antenna Location | Business, Gaming, Home | | Antenna Type | Internal | | Best Sellers Rank | #391 in Computers & Accessories ( See Top 100 in Computers & Accessories ) #2 in Modem Router Combos | | Brand | ARRIS | | Built-In Media | Power Supply, Quick Start Guide, Router, Warranty Card | | Color | Black | | Compatible Devices | Gaming Console, Home Automation, Mobile Phone, Personal Computer | | Connectivity Protocol | Wi-Fi, Ethernet | | Connectivity Range | 2500 square_feet | | Connectivity Technology | Coaxial Cable, Ethernet, Wi-Fi | | Control Method | App | | Controller Type | App Control | | Coverage | Up to 2,500 sq ft | | Customer Reviews | 3.7 out of 5 stars 3,150 Reviews | | Data Transfer Rate | 3000 megabits_per_second | | Frequency | 5 GHz | | Frequency Band Class | Dual-Band | | Item Dimensions L x W x H | 10"L x 3"W x 8"H | | Item Highlight | Up to 1 Gbps plans; AX3000 Wi-Fi 6 covers up to 2,500 sq ft; four 1 GbE ports; works with Xfinity, Cox, Spectrum. | | Item Type Name | Docsis 3.1 Cable Modem WiFi 6 Router | | Item Weight | 2 pounds | | LAN Port Bandwidth | 1000 Mbps | | Manufacturer | Vantiva | | Maximum Upstream Data Transfer Rate | 450 megabits_per_second | | Mfr Part Number | G34 | | Model Name | G34 SURFboard DOCSIS | | Model Number | G34 | | Number of Antennas | 2 | | Number of Items | 1 | | Number of Ports | 4 | | Operating System | Linux | | Other Special Features of the Product | Internet Security, Guest Mode, Parental Control, Access Point Mode, Alexa Compatible, Beamforming, QoS, LED Indicator, WPS | | Router Firewall Security Level | Basic | | Router Network Type | Cable | | Security Protocol | WPA/WPA 2/WPA 3 | | Special Feature | Internet Security, Guest Mode, Parental Control, Access Point Mode, Alexa Compatible, Beamforming, QoS, LED Indicator, WPS Special Feature Internet Security, Guest Mode, Parental Control, Access Point Mode, Alexa Compatible, Beamforming, QoS, LED Indicator, WPS See more | | UPC | 850030172006 | | Unit Count | 1 Count | | Voltage | 120 volts | | Warranty Description | 2 Year Limited Warranty | | Wi-Fi Generation | Wi-Fi 6 | | Wireless Communication Standard | 802.11ax | | Wireless Compability | 802.11ax | ## Product Details - **Brand:** ARRIS - **Color:** Black - **Compatible Devices:** Gaming Console, Home Automation, Mobile Phone, Personal Computer - **Connectivity Technology:** Coaxial Cable, Ethernet, Wi-Fi - **Frequency Band Class:** Dual-Band - **Included Components:** Power Supply, Quick Start Guide, Router, Warranty Card - **Model Name:** G34 SURFboard DOCSIS - **Recommended Uses For Product:** Business, Gaming, Home - **Wireless Communication Standard:** 802.11ax ## Images ![ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX30... - Image 1](https://m.media-amazon.com/images/I/61Dc28BwbNL.jpg) ## Available Options This product comes in different **Size, Style** options. ## Questions & Answers **Q: Please fix the title for this product? Its not four 2.5 gb ports its one 2.5 gb port and four 1 gb ports. Might save alot of returns due to this** A: misleading and flat-out false advertising is standard practice on practically all electronics ads I visit. it's educational to see through the bunk and learn what is actually true. don't let your efforts go to waste. share the fruit of your labor. post some flaming answers in these Q&As. **Q: Can you turn off the Mcaffee crap? Has anyone noticed this router not allowing you to visit sites it thinks are “dangerous”?** A: As OP said I never installed, so nothing to turn off. I started having many problems using a non standard gate way address (192.168.10.1). Router would forget WiFi password, couldn’t access the GUI there. Almost as though the firmware was becoming corrupted. I sent mine back, waiting for replacement - that’s another story. **Q: does this have a phone jack?** A: Arris & Motorola combo modems like this are for Internet & device Networking only. Only model numbers that start with "TM***" include a phone hookup, then you still need to call cable company to assist with installing those other modems with phone jacks. **Q: What’s the WiFi range on the sbg 7400?** A: In a house it tends to be sufficient. My security cameras run without issue 40-50 feet away. Range drops off outside the house after about 15 feet. So a 60-70 foot radius from the router, then I tend to jump to a neighbors xfinitwifi as a backup outside ## Customer Reviews ### ⭐⭐⭐⭐⭐ Great value for more control. *by D***S on June 15, 2025* Docsis 3.1, divides network into 3 adjustable categories, (no phone service on this model) (4) tier security options. 2.5+ gig max speed. 32 channels. great value for more control of home network traffic via RJ45 and wifi. so far, I'd buy again. gave me 2 megs more upload speed than service provided cable modem, and, 10 megs more download speed that service provided cable modem. *mobile ph set-up app didn't work with my Optimum...had to ph in to activate. (not a problem) Ama. shipping sent opened product, gave discount if I kept it, I did. worked fine. ### ⭐ Worst Setup Experience I Have Ever Had - Horrible Performance - Horrible App - Total Junk *by J***E on February 6, 2023* This is, by far, the worst Arris experience I have ever had. The modem part (Arris's real expertise) is fine but the router part is junk. The app & customer support are beyond bizarre. I regret this purchase. 1) The smart phone app is a disaster. It hangs up in the middle of installation, it somehow can't find connection to the service. Once installed, it continues to regularly drop connection to the network when everything else on your network remains connected. It makes configuring and setting up your router a nightmare. 2) Phone support for installation support is beyond bizarre. I was connected to what sounded like an artifical intelligence robot with a very thick Latin American accent. While the AI robot-sounding humanoid did finally get me basically connected, the end of the call was just him sending me back into that nightmare app to finish setup. That went well. (/s) 3) The router is a joke. It supposedly can satisfy a 4500 sft home but the signal cannot even acceptably travel 9 feet through traditional plaster walls. No setup or configuration instructions come with the equipment and what the company provides online is minimal and incomprehensible. The band sharing management features between 2.5 and 5 ghz don't work. And I have received the slowest wifi speeds I have EVER seen. While the signal is blazing fast in the room where the modem is (4 feet away), I was literally seeing 2.1 mbps upload and .5 download 9 feet away. Once you configure a feature (such as band sharing) in the app it is next to impossible to turn it back off due to the constant "lost network connections." Configuration, again, is a nightmare. This is just about the worst installation experience of any kind I've had in the past 20 years purchasing from a reputable company. Arris doesn't know squat about bringing routers or smart phone apps to consumers and it shows with this poor product. Whoever within the company brought this to market deserves to be stripped of all dignity and walk in shame a la Game of Thrones. At least that's how I felt yesterday. So now I have a (very expensive) modem and will have to buy a mesh router system to pair with it. Do not go into this purchase expecting the router to be adequate or easy in the least. Buy something else. ### ⭐⭐⭐⭐⭐ Easy To Use and Setup with Cox *by W***E on August 27, 2023* This review is for the Arris Surfboard G34. I purchased this combo modem/router to replace my old one. When using Cox, note that you can't just plugin the new device and start using it -- you always need to call their technical support team to have them unregister your old device and register your new one. The setup process was easy and straight forward. The most difficult party was getting through to Cox technical support. My previous modem/router used DOCSIS 3.0 technology, so this upgrade gave me a 45% increase in download speed and a 366% increase in upload speed; all without changing my service plan. I saw lots of negative reviews for this device regarding the intermittent internet connections or the failure to connect to the internet. I have not personally experienced either of these issues. For buys who have this concern, if possible, I recommend retaining your old hardware for at least 30 days just in case you need to revert back. The product offers an optional mobile app to manage the network. The mobile app has very bad reviews. My recommendation is to configure your wireless network using your web browser first, then configure your mobile app after. Most of the negative reviews appeared to be from users attempting to perform the initial configuration using the mobile app. PROS: - Easy to install. - Fast wireless speeds. - Optional mobile app. - Modem and wireless router combined into a single hardware device. CONS: - The single LED status light makes it difficult to determine the state of the modem (see below). - When you rename a device using the web interface, those names do not carry through on the mobile app. FEATURES NOT ADVERTISED: - Free mobile app called 'SURFboard Central.' The mobile app allows you to see what devices are connected to your network, assess your network health, test your Wi-Fi speed, and even rename connected devices. The app was easy for me to use, despite the negative reviews. - You can setup a primary home network, a secondary home network, and a guest network. Each network includes a 2.4GHz and 5.0GHz SSID. COLOR CODES: - Solid Green LED: Indicates the Online status is in DOCSIS 3.0 mode. - Solid Blue LED: Indicates the Online status is in DOCSIS 3.1 mode. *This is the color you want to see. - Blinking Green LED: Indicates downstream and upstream channel search. - Solid Amber LED: Indicates the unit is powered on. - Blinking Amber LED: Indicates the firmware download is in progress. - Blinking Blue and Green LED: Indicates error mode in sequence. - Solid Light Blue LED: Indicates the WAN is selected over the Ethernet mode. ## Frequently Bought Together - ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX3000), Approved for Comcast Xfinity, Cox, Spectrum & More, 1 Gbps Max Internet Speeds - Philips RG6 Quad Shield Coaxial Cable, 6 ft. in-Wall Rated, Ideal for TV Antenna DVR Satellite Cable, F-Type Connectors, 3 Ghz Digital, Black, SWX9444B/27 - G-PLUG 10FT RG6 Coaxial Cable Connectors Set – High-Speed Internet, Broadband and Digital TV Aerial, Satellite Cable Extension – Weather-Sealed Double Rubber O-Ring and Compression Connectors White --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.hk/products/357215820-arris-g34-cable-modem-router-combo-fast-docsis-3-1](https://www.desertcart.hk/products/357215820-arris-g34-cable-modem-router-combo-fast-docsis-3-1) --- *Product available on Desertcart Hong Kong* *Store origin: HK* *Last updated: 2026-09-24*