Question 1

Is this heater adjustable for different containers or pots?

Accepted Answer

I ended up buying a container especially to use with sous vide.   You need a deep container for the sous vide to fit.

Question 2

I purchased the sous vide cooker starter kit and the vacuum pump does not work.  Yes, I have already charged it.  Will you replace just the pump?

Accepted Answer

Dear  Lisa,
thank you for choosing Garnease Sous Vide Machine Starter Kit!
We will be glad to help you with the sous vide sealer vacuum pump, could you contact, please, our support and we will resolve your problem as soon as possible.

Question 3

What is the deal with the little vacuum contraptions light?  i can see that there is a light by yhe charging port but nothing seems to make it work?

Accepted Answer

I couldn't make it work either so I started using zip locks or food saver bags.

Question 4

Should it continue to beep once temperature is reached

Accepted Answer

Hi there,
Thank you for choosing the GARNIASE®.
I'm Olivia from the customer support team.
Yes, the sous vide cooker should beep when the set cooking temperature is reached.
Also, the sous vide cooker kit beeps in some cases:

The water temperature reaches the set temperature; 
When the water is above the Maximum water level; 
When the water is below the Minimum water level; 
When the cooking time has expired.

If you have more questions - feel free to ask us.
We will be happy to answer them.

Sincerely,
GARNEASE® customer support team.

Brand	GARNEASE
Model Number	VES1618
Color	Special Edition+
Product Dimensions	5.08 x 5.08 x 33.02 cm; 1.73 kg
Power / Wattage	1000 watts
Voltage	120 Volts
Material	Stainless Steel
Auto Shutoff	Yes
Item Weight	1.73 Kilograms

Sous Vide Cooker Starter Kit | All In One | Sous Vide Immersion Circulator Slim Design 1000W, 20 Sous Vide Reusable Vacuum Bags, Electric Pump, Sous Vide Clips, Cookbook | Special Edition

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