Conambo K21 Bluetooth Headset V5.1, Bluetooth Earpiece with CVC 8.0 Dual Mic Noise Cancelling Wireless Headphone - Mute & Volume Buttons 16Hrs Talking for iOS Android Cell Phone, Trucker, Office Work

UPDATED REVIEW>>>Happy to report that the customer service team did come through.After reaching out to them for a second time, they responded and promptly shipped me a replacement item.During the email exchange, I did see that the company attempted to contact me after my initial outreach, but for whatever reason, I was unable to locate their message (even after searching for key words in my inbox). Not sure if that was an issue with Gmail, or if the company's CRM/email platform just didn't fully execute on the email to me.At any rate, I was happy to see that they attempted to resolve my concerns in a prompt manner.As such, I've updated my rating from 1 star to 5 stars.As I mentioned in my original view, I enjoyed the product and found it to be a nice option for the work calls I took from my phone and computer.In addition to the original customer service team reaching out, a different team saw my review and reached out as well.As most people have experienced first hand, no company and no product will always be perfect. In a day and age when things can be hit-or-miss, I've come to place a greater value on the company's response and the level of customer service they provide.This company has demonstrated that they are willing to resolve issues and make things right, which is one of the reasons they have earned my business should I need new/additional devices in the future.ORIGINAL REVIEW>>>Initially I enjoyed the product, as a cost-effective option for taking work calls privately.Sadly, the product recently stopped working and no longer passes audio through the mic or earpiece.Although I wasn't excited about the item failing, I didn't get too mad because I recalled it coming with a 2-year warranty...and the product is only one year old.Unfortunately, I reached out to the seller via the support email provided in the original box and I haven't heard back about how to get a replacement device.I've now been without a working device for over a week, which makes virtual meetings very challenging when I'm in the office.I guess I'll just have to wait to see if the company will stand behind their product and warranty.Definitely wished the customer service was a bit more prompt and responsive.

I work from home and spend hours using this every day. The battery life is great, and after 8 hours of meetings, it's usually no lower than 60%. I appreciate that it charges via USB C, and is less fussy than a well known brand that starts with a P (with a proprietary charging cable and worse battery life).I do have to be careful when rotating the speaker and microphone to use on my other ear. After more than a year of use the pivot point broke. However, it has a 2 year warranty and after an email to the company, they quickly replied and provided a replacement.

Excelente comunicación

I'm totally blind. I got this headset to see how it would work being I spend a lot of time on the phone. When I got this out of the box; I noticed on the back of the headset that faces the back of your head when it is on your ear; You have the switch at the top up is off and down is on. Below that, you have the volume up button and then the volume down button. The charging port is on the very bottom facing down towards your shoulder when it is on your ear. It has a rubber cap covering it. This is a USB C charger port. The part that goes in your ear; The NFB button to answer/hangup calls is on the outside facing away from your head where the microphone joins the ear part. Now the mute button is on the side of microphone just ahead of the NFB button. So if you have it on your Left ear, the mute button would be on the top of the microphone. If on your right ear; The mute button would be on the bottom.The headset does come with a carrying case that has magnets holding it closed. You can store two extra ear tips in the case. In the box everything comes in; On teh bottom side when you lift out the carrying case and carboard; You will find a little USB A to USB C cable and 6 more ear tips.I'm using this on a Samsung Galaxy S21 phone. The headset doesn't support PBAP at all. You must turn on say call name on your phone for the phone to tell you who is calling. This headset also doesn't support the ability to answer an 2nd call and place the 1st call on hold. To me, this is a major downside. Also you cannot press any button on the headset to find out how much battery is left when no call in progress. For a totally blind person, this is bad. You cannot raze the volume of the build in speech on the headset. So if you are out in the wind; You may not be able to hear it say Mute on or Off if on a call or low battery.Other than that, I think the headset is usable. It looks to have good volume when on a call. If it had the other stuff that I gave above; Then this would be a 5 star headset. But without that; Not a 5 star headset. I don't want to have to pull my phone out to be able to answer a 2nd call and put the 1st call on hold. I don't want to interact with my phones screen in order to find out in 10% increments how much the headset has remaining. I should be able to find that out from the headset itself.

We like this bluetooth better fit for small ear. Great company to deal with thank you. Zoey did a great job helping me get the correct bluetooth. And service was great when I needed help setting it up

I bought this item in Jan of 2024. I was very pleased with it. Sound quality is excellent. Range could have been a little better, but it's not promising more than 30 ft. But here we are in April of 2025, and suddenly, it's not working properly. I have sound dropouts where I can't hear my clients for 5-10 seconds at a time. I thought this was a computer issue, but I had it happen again while making a simple phone call with my telephone. I cannot use it anymore. I suppose if you want to buy a new headset every year for $40 it's ok, right? I'd rather have something a bit more durable.

Great headset had issue with unit not powering on reached out to the company and they sent me a new one great headset for money