How do we contact the company regarding the two year warranty? I bought 4 sets last year and there is a defect in 3 of 4 sets.

I contacted Coollife through the Amazon website but they referred me back to Amazon.

I just received my 3 piece luggage set and I can't open the lock. I tried 000 and that doesn't work. I'm leaving next week and need this to open!

Dear Customer, This is Mia from COOLIFE customer support center, I’m very to glad to answer your question. About the lock can't be opened you mentioned, we guess that the lock code might be revised during production process, you can try follow the instructions below to find your previous password: 1, carefully observed below digital turntable lock, use the flashlight, rotating disk password, you will see a small hole (very small) 2, Make three holes pointing at one direction (the direction as shown), at this time record these three figures. 3, the three figures minus 2 (or 3), the result is the password you previously set. For example, when I go to the 259, the holes are facing the same direction as shown, while every number of 259 minus 2, that is 037 and 037 is the password you set before. Please refer to the picture in attachment. Now you have finished resetting the lock. Please remember your new password by heart. All coolife luggage has two year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your amazon account, once email received, you will have our full attention. Have a nice day! Cooolife Company

I can not open the lock? How can I open it? Thanks

1. Put the combination to 0,0,0 2. Press the Reset Button, which is next to the zipper silver tip on the right, it’s super small so use a flashlight and you’ll see it. You can use the tip of your earring. You’ll here a click. 3. Set it to your personalized Combination. 4. Then click the big button on the right side. 5. It’s set ! 6. Remember you have to type in your Combo to Open and Close every time. And remember, after, put the numbers back to 0,0,0 so nobody knows your combo.

What are the wheels made of? Are they plastic or like inline skate rubber?

the are made of abs which is one of plastic,it is harder than inline skate rubber so it can provide a good experience

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🧳 Travel smart, travel secure — the ultimate 3-piece set for the modern jetsetter!

EFFORTLESS MOBILITY - Glide through airports with smooth, silent 360° spinner wheels designed for seamless navigation.
ORGANIZED INTERIORS - Interior mesh zip pockets and elastic straps keep your essentials neatly in place for stress-free packing.
LIGHTWEIGHT DURABILITY - Crafted from 100% ABS hard shell, combining featherlight weight with robust impact resistance.
SECURE TRAVEL CONFIDENCE - TSA-approved lock ensures your belongings stay safe without hassle during security checks.
SMART SPACE OPTIMIZATION - Three nested sizes (20in, 24in, 28in) maximize packing flexibility and easy storage.

The CoolifeLuggage 3 Piece Set features lightweight yet durable ABS hard shell construction, TSA-approved locks for enhanced security, and smooth 360° spinner wheels for effortless maneuvering. Designed with nested sizing (20in, 24in, 28in) and organized interiors, it offers versatile packing solutions and reliable protection for all your travels.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

HK$5463

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Hong Kongstore

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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Shell Type	Hard
Material Type	Acrylonitrile Butadiene Styrene (ABS)
Item Weight	25 Pounds
Storage Volume	93 Liters
Item Dimensions L x W x H	19"L x 30.5"W x 12.5"H
Size	20in24in28in
Pattern	Solid
Color	black
Strap Type	Stretchable
Water Resistance Level	Water Resistant
Is Autographed	No
Number of Handles	1
Number of Sections	3
Number Of Pockets	2
Lock Type	tsa
Capacity	93 Pounds
Handle Type	Telescopic Extendable Handle
Additional Features	TSA Lock
Wheel Type	Spinner
Number of wheels	4

CoolifeLuggage 3 Piece Set Suitcase Spinner Hardshell Lightweight TSA Lock (black, 3 piece set(20in24in28in))Global Recycled StandardGlobal Recycled StandardGlobal Recycled Standard

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