If the product you received is defective

We will guide customer,detailed setup videos and FAQs, comprehensive 24-month protection plan,and personalized help.

What should I do if my phone isn’t charging with the MagSafe power bank?

Ensure your iPhone is MagSafe-compatible (iPhone 12 series or later), your case is under 2 mm thick, and there are no metal accessories, credit cards, or pop sockets between your phone and the power bank.

Why does the power bank get warm during use?

It's normal that the power bank may feel warm during use as magnetic charging converts electrical energy into electromagnetic waves, generating heat.

How can I prevent overheating?

To reduce overheating, avoid using your iPhone or running power-intensive apps while it’s charging.

Why is my magsafe power bank providing fewer charges than expected?

Due to a 30% to 40% capacity loss from battery cell and circuit inefficiencies during charging, a fully charged ESR 10,000mAh magsafe portable charger effectively provides about 6,000mAh to 7,000mAh ofusable power to your devices.

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🔋 Power meets precision — charge smarter, live faster.

SLIM YET MIGHTY - Ultra-compact design at just 0.55 inches thick and 210g—perfectly portable without sacrificing power.
STAY COOL CHARGE SAFE - Advanced AI-driven heat dissipation with graphene tech and NTC sensor ensures your devices stay protected and cool.
POWER UP AT LIGHTNING SPEED - Qi2-certified 15W MagSafe charging powers your iPhone 2x faster than standard chargers, keeping you ahead in the fast lane.
MAGNETIC GRIP THAT WONT QUIT - 1200g magnetic force locks your charger securely in place—no slips, no drops, just seamless power.
DOUBLE THE CHARGE DOUBLE THE FREEDOM - Simultaneously power your iPhone wirelessly and another device via USB-C—because multitasking never looked this sleek.

The ESRfor MagSafe Battery Pack is a sleek, 10,000mAh portable charger featuring Qi2-certified 15W fast wireless charging for iPhone 12 through 17 series and Google Pixel 10. Its ultra-compact design (0.55 in thick, 210g) fits effortlessly in your daily carry. Equipped with a 1200g magnetic lock and advanced graphene heat dissipation technology, it ensures safe, stable charging. Plus, it supports simultaneous wireless and USB-C wired charging, making it the ultimate power companion for busy professionals on the go.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

HK$554

Duties & taxes incl.

Hong Kongstore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

View all Trustpilot reviews

Product Dimensions	10.5 x 6.76 x 2 cm; 210 g
Batteries	1 Lithium Polymer batteries required.
Item model number	2G523
Special features	Fast Charging
Color	Black
Item Weight	210 g

ESR for MagSafe Battery Pack,10,000mAh Portable Charger Slim with USB-C Cable,Wireless Magsafe Power Bank for iPhone iPhone 17/16/15/14/13/12シリーズ Google Pixel 10,Black

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