Where can I order a replacement canopy for this product

I have tried to order a replacement canopy for this product, and Step2's customer service and replacement parts section are totally inadequate. The company does not provide replacement parts for those things that obviously would eventually need to be replaced...i.e. the canopy for this playtime patio. The company puts out a good product but will lose customers if this situation is not corrected.

Can it be disassembled for storage?

As you assembled it, so can you disassemble it.. The canopy is no problem.. the base is screwed together, so that might be a bit more complicated.. Just keep everything together for the rebuild!!

How does it hold up in windy conditions?

It did perfectly fine with 30mph gusts. It didn't affect it at all. We had a 50-60mph gust too, but I took the top off just in case..its really easy to pop the top off.

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🏡 Turn your backyard into the ultimate playtime patio!

ALL INCLUSIVE PLAYSET - Includes a 16-piece accessory kit with grill, sink, snack table, and flatware for endless imaginative role-play.
READY FOR ANY WEATHER - Canopy and sand cover protect play areas, so fun continues rain or shine without interruption.
BACKYARD FUN ELEVATED - Spacious dimensions let multiple kids play comfortably together, creating memorable social moments.
DURABILITY MEETS DESIGN - Built with rugged plastic and a realistic stone stack look, perfect for indoor/outdoor use and lasting seasons.
EASY ASSEMBLY STORAGE - Lightweight 44.1 lbs design with mesh accessory bag keeps everything organized and portable for busy parents.

The Step2 All Around Playtime Patio is a durable, spacious outdoor playset designed for kids aged 2 and up. Featuring a realistic stone stack design, it includes a 16-piece accessory kit with grill, sink, snack table, and flatware to inspire imaginative play. Built from sturdy plastic and weighing 44.1 lbs, it’s perfect for indoor or outdoor use with a protective canopy and sand cover, making it a versatile and long-lasting addition to any backyard.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Imran F.

Very reliable shop with genuine products. Will definitely buy again!

2 weeks ago

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Model Number	874100
Number of Game Players	Multiple
Number of Pieces	1
Batteries Required?	No
Batteries Included	No
Material Type(s)	Plastic
Target Gender	Unisex
Item model number	874100
Product Dimensions	120.65 x 137.16 x 152.4 cm; 20.2 kg
ASIN	B01K1J6Z94

ステップ2 オールアラウンドプレイタイムパティオ STEP2 874100

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Description

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Have a Question? See What Others Asked

Common Questions

ステップ2 オールアラウンド プレイタイム パティオ STEP2 874100

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions

ステップ2 オールアラウンドプレイタイムパティオ STEP2 874100