Audien ATOM PRO 2 Wireless Rechargeable OTC Hearing Aid, Premium Comfort Design and Nearly Invisible

My wife had been using a custom-molded hearing device (only one piece) that cost us $2,000 at the time, but unfortunately it stopped working. When I began looking for alternatives, I discovered Audien—and it has been a game changer. Unlike traditional devices, there’s no need for a doctor’s appointment or to hook up to a technician’s computer. The Audien hearing aids are small, convenient, and easy for my wife to use whether she’s at home, at work, or on the go. The price is simply incomparable to other expensive brands, yet the quality is excellent. For years I wondered why, with technology advancing so rapidly in headphones and earbuds, companies hadn’t developed a simpler solution for hearing devices. My prayers were answered when Audien did exactly that. I strongly recommend Audien to anyone seeking an affordable, effective, and user-friendly hearing solution. On top of everything, I’ve also experienced outstanding customer service, which makes the whole experience even better.

I originally purchased the Atom Pro a couple of years ago and I loved them! I ordered the Atom Pro 2 because I liked some of the new features. WOW!! What an improvement to an already great Atom Pro. 4 different hearing "modes" and 5 preset volume settings make the Atom Pro 2 well worth the the purchase price. Super easy to change mode or volume setting with the press of the button on the end of the unit. Very small in size and that makes them almost invisible when you wear them. I experienced absolutely NO whistle or feed back from them. Fast recharging requires simply placing them in the portable charging case which can be also be used to recharge the hearing aids while traveling or if power is lost. It would be nice if they were blue tooth compatible but sure isn't a deal breaker. One of the few products that I have recently purchased that I truly felt I had "got my money's worth". They are a bargain!!! UPDATE!!!!!!! Bad news. One hearing aid quit after 2 weeks. I was actually wearing them when it made an audible "click" and shut down. Would appear to charge normally but would die in 30 seconds. Good news! Called customer support who were super helpful in testing and then issuing a return label and immediately sending a replacement. Received the replacement in 3 days and returned the defective unit. One of the replacement units appeared to be defective but after discharging completely and recharging appear to be working properly now. Again, customer support was excellent! I suspect dirty charging contacts were the problem. Overall great customer service and support for an excellent product. UPDATE TO THE LAST UPDATE>>>>>>>>>>>>>> The replacement unit was, in fact, defective. Called customer support and they immediately sent a replacement unit. 3 days later USPS says they had been delivered to the mailbox. NOPE! Never got delivered! Again called customer service who again immediately sent the replacement. Received the replacement unit (Again) promptly and well packed in 3 days. Plugged them up until they showed a full charge and put them in and we're back in business. I can't say enough good about the company, their product and certainly their customer service. Audien turned a situation that could have been miserable into an example of the way a problem should be handled! I wouldn't buy a product like this from anyone else!

April 19, 2025 Being a seasoned customer of Audien hearing from the first Atom through the newest ION Pro. There is a common thread in there marketing tactics, sell it with its flaws and we will fix all the mistakes and call it a new model and reap new sales. I have had experience with every product they have offered for sale. The same tactic, not ready for sale, is utilized up to and including the new ION Pro. This new product is the answer to all prior model mistakes however is riddled with problems. Take my advice don't look for reviews on the Audien site it's easy to get those posted and the bad ones removed. ***Here is the latest review update which includes the ION and ION Pro. Below are the issues that need to be addressed to make the ION close to becoming functional. 1. OFF/ON Slider is not a Rocker switch as stated in the docs. Can’t Tap a slider switch. 2. Approx.1/8” between off/on Slider switch “ON” position + volume up can’t select up volume – can’t control from ear. 3. At what volume level is device set at - no indication of current level. Must go all the way up or down to get beep to indicate what to do. 4. Same operational problems from Atom – bad multi-functional switch. 5. High point at end of Power Slider switch Off position prohibits depressing Volume up. 6. I updated to the Pro after 2 days there is too many issues with the Pro. 7. The ION is far from being worth the cost. Below are the issues that need to be addressed to make the ION Pro close to becoming functional. 1. Ear cup restrainer to stabilize ear bud. 2. Blue connectivity as reviewed by other users is as close to worthless one could get. 3. When it is connected via Bluetooth it constantly states disconnects and re-connects. 4. When is loses the Bluetooth connectivity, as opposed to stating “disconnected” it states “connected” for both connection statuses. 5. You must spend a great deal of time daily manually reconnecting the Bluetooth connection. *** Status of above open items *** 1. Last Saturday (4-5-2025) I spoke with an ION Pro technician. He was aware of the connectivity items 2,3, & 5 with the ION Pro above. He told me that to eliminate the connectivity issues the phone app had to be closed after using it. This would prevent the app from running in the background. I followed his suggestion, however that did not solve the issues. I found a fix for myself. However, that fix only pertains to my specific environment as far as I’m aware of. FINAL *** as of 3-19-2025 I finally have written off these purchases and associated issues that thy will remain as described above. Either accept these issues and live with them because they will most likely remain until the next model comes out!! CAVEAT EMPTOR!!!!

A few years ago my mother had her hearing tested and it turns out she had 40% hearing loss in both ears (no surprise to me given how loud she always had the TV and how often I had to repeat myself!). She spent a few thousand on hearing aids only to discover she didn’t like wearing them. They were the small over-the-ear kind and she found them very uncomfortable to wear with glasses, had trouble putting them on, and always had to buy new batteries for the odd times that she did actually wear them which was not very often much to my dismay! She had seen an ad on TV for these Audien Hearing Atom Pro2 hearing aids and wants to try them. I couldn’t get them in Canada but found them on the US Amazon site and they shipped to Canada and happened to be on sale! She loved them from day one! • They are the perfect size and a comfortable fit even when wearing them for a long time. It took her no time at all to adjust to these. • She says the sound quality is great and she can easily adjust the settings as needed for different environments. • She loves the fact that they have a long battery life, are rechargeable and come with a carrying case which acts as a battery pack to recharge them. • She has no problems putting them in or taking them out despite having limited mobility of one arm. She has had them for about a month now and is very happy she bought them…- and I’m happy not having to repeat everything I say to her anymore! Time will tell how long they will last, but so far these seem to be a great product that give you value for your money, especially if you don’t want to spend thousands of dollars to improve your hearing!

I'm used to BTE hearing aids so this requires a learning curve. It functions well, as advertised; good sound quality, noise cancellation works well enough, the different modes really are different (unlike some cheap aids I've used!), and it's comfortable to wear. After a week I only have minor quibbles; the start sound level is 3 of 5 and I would much prefer it start at 1 of 5 because that's my preference, and each startup I have to go thru the louder levels to get it back to 1 which may trigger some squealing. Also it's very sensitive to touch so it's easy to change the setting when I'm trying to find the sweet spot in my ear, or change modes. Oh, and it doesn't turn off, and I wish it did for loud chores like vacuuming or mowing. All in all I think it's a great value for the price, I'm pleased with the quality, and I would recommend it. This review is my opinion based on owning and using the Atom Pro2 hearing aid, and reflects the same "review" I posted to Audien.