A friend called me and said she could not get the grinder to work?

Unscrew the grinder, remove cardboard thingie sealing the pepper

Why there is no organic sign on the packaging ?

Extremely disappointed!! Beyond false advertising!! I'm returning product

I can't get the pepper to come out of the grinder. I've adjusted the course option. Does something have to be removed or engaged for it to work?

I had the same problem and tore the whole grinder apart and it still would not work! Ended up throwing it away!

How do you refill this or us the top on so tight that the Hulk will have to open it ?

Nope, you don't need the Hulk! You just have to be clever! Get one or two "rubber bands" and wrap them around the "metal" band and with a good grasp, turn (and if need be turn again). It will loosen and open. Once you open it you'll see a very thin white color flat cork thing (the protective cover) -- simply peel it off. Then screw top back on.

Desertcart Logo

Deliver to Hong Kong

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.