Question 1

The Bravura Easy Computer Sync software is asking me for a Product Key. Where do I find my Product Key?

Accepted Answer

Product Key is a 16-character code unique to each order. Since 12/01/2017, keys are on a tag attached to the Transfer Cable. For earlier purchases, check your email or contact Amazon with your order number for assistance.

Question 2

Is this cable compatible with Windows 11?

Accepted Answer

Yes. Although packaging may list compatibility up to Windows 10, the Plugable Transfer Cable has been tested and verified to work with Windows 11. Packaging updates are in progress to reflect this.

Question 3

What should I do if my transfer cable isn’t connecting or won’t transfer files?

Accepted Answer

Ensure the latest software is installed on both PCs. Restart, try different USB ports, run as admin, and temporarily disable antivirus/firewall. Contact Plugable support if issues persist.

Question 4

Is the Plugable USB 3.0 Transfer Cable compatible with macOS?

Accepted Answer

No. Our Transfer Cables are not compatible with any macOS version.

Question 5

How long will it take to complete the transfer?

Accepted Answer

Transfer time varies with the speed of the old “source” system (and hard drive in particular). The amount of data to be transferred will also affect transfer times, so some systems will transfer in minutes while others will take hours.

Question 6

Does each computer need a monitor, keyboard, and mouse attached?

Accepted Answer

Yes, each PC will need a monitor, keyboard, and mouse so that you can launch and operate the transfer program.

Question 7

Should I install the software before plugging in the cable, or the other way around?

Accepted Answer

We recommend installing the transfer software first because it will copy the necessary driver files to your PC so they are ready to load when the cable is attached.

Question 8

My old computer won't function properly. Can I use this to transfer content to my new computer?

Accepted Answer

No. Computers must be in full working order to install and run the Bravura Easy Computer Sync software to perform transfers. We would suggest finding a local and trusted technician to help.

Question 9

What’s included with the USB-EASY-TRAN cable?

Accepted Answer

You’ll receive the USB 3.0 transfer cable, a quick start guide, and a 16-character product key attached to the cable for software activation.

Question 10

Does each computer need a monitor, keyboard, and mouse attached?

Accepted Answer

Yes, each PC will need a monitor, keyboard, and mouse so that you can launch and operate the transfer program.

Brand	Plugable
Connector Type	USB, USB 2.0
Cable Type	USB
Compatible Devices	PC
Connector Gender	Male-to-Male
Data Transfer Rate	0.48 Gigabits Per Second
Shape	Round
Number of Pins	2
Frequency	480 MHz
Net Quantity	1.0 count
Item Weight	2.3 Ounces
Specification Met	No
Number of Items	1
Outer Material	Other
Manufacturer	Plugable
UPC	649241924487
Global Trade Identification Number	00649241924487
Item Height	1 Inches
Item Width	1 Inches
Product Dimensions	5.08 x 2.54 x 2.54 cm; 65.2 g
Item model number	USB-EASY-TRAN
Are Batteries Included	No
Item Weight	65.1 g

Plugable Windows Transfer Cable for Windows 8.1 8 7 Vista XP. Includes Bravura Easy Computer Sync Software

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