Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.

Ok, don't buy this book as a general "lean office" book - it's not that. It's ALL about mapping a value stream, running projects based on the value stream, and using VSM as the management tool for a lean office. I like that, but I felt that this book spends far too much time focused on the one tool, and doesn't emphasize that it's one tool that is part of an overall management system that will just require more.Pros:- Excellent, thorough, breakdown of VSM in the office- Focused entirely on an office/service environment. It's not a retread with "manufacturing" replaced with "service" like some books.- Visual, with excellent pictures and examples throughoutCons:- Only emphasizes one tool- The wastes discussion was weak compared to other office books - I found several others to cover them much more thoroughly, with better examples.

This book has good information in it. It repeats alot of the information over and over again. It's worth a quick read.

Though it says in the product description and in the front of the book that there is a CD, it is not there.

I have found nothing else this good for the Lean Office Value Stream Management.

This is the kind of guide you need to get started together with professional help from outside your organization. As they say, there are no Lean experts, only more experienced people - it shows that Tom Shuker belongs to this category.

As described.

Good product for basic practitioners

Even had the original cd that came with it!

O livro é muito caro, a opção Kindle nao disponibiliza o material do CD.

This book describes a structured method (value stream management) for applying lean management in the office environment.It gives an overview of the lean tools (5S, supermarket, kanban, ...), but doesn't describe them in detail.