Question 1

Is there any warning that your battery is getting low on the Tile Pro?

Accepted Answer

Nope. If you don't check them frequently you'll only find out your batteries are low when the app tells you the item hasn't checked in for a few days/weeks. That's the achilles heel for these things. When you actually lose something and need to use the app to find it- then it will tell you the batteries are dead. I'm buying a new set of keys and key fob today for my car because the battery died and I didn't realize it until my keys were lost. I paid for the 'premium' version to see my tracking history and looks like the battery has been dead for a month. I would have really liked a warning that the battery was low before then. I then found out 4 of my other tiles have dead batteries, but the battery replacement service is based on time and not actual battery life so I had to replace all those batteries on my own even when paying for the premium service.

So unless you're checking the battery yourself every day you're out of luck when the battery dies.

I bought 8 tiles total last year, pro and regular and only half of the batteries lasted a full year. I would replace them every 6 months on a high value item like car keys.

Question 2

If I get a 4 pack, can I give them to people in 4 different households?

Accepted Answer

Hi there,

That's an interesting question! If you mean, you'd be purchasing a 4-pack of tiles then each person creating their own Tile account and activating the Tile you gifted -- Sure can!

Once they've created their own account they can refer to the following link on adding the Tile to their account: https://tileteam.zendesk.com/hc/en-us/articles/215238618. Hope that helps!

All the best,
DF

Question 3

Do i have to leave my bluetooth on constantly, or can i just turn it on when tile becomes lost? and does the app have to be always open on my phone?

Accepted Answer

Hello there,

Thank you for your questions.  In order to connect to your Tile you would need to have Bluetooth on, Location services enabled, and have the app running in the background. You could choose not to connect to your Tile until the Tiled item becomes lost, however that does add risk to not being able to find your lost Tiled item.  Here is a link to our Help Center article regarding how Tile works: 
https://tileteam.zendesk.com/hc/en-us/articles/201161926

If you have any additional questions or concerns, please email us at socialsupport@thetileapp.com so we can assist you.

All the best,
—MB

Question 4

Which tiles are waterproof? It doesn't always say?

Accepted Answer

In the description of the device look for an IP rating. These can be IP55, IP68, IP65, etc. The first number is solids protection (dust, sand, etc) and the second is liquid protection. For full water resistance you will want an IP rating of at least IPX7. For decent water resistance though for working out, being in the rain IPX5 is acceptable.

Tile Pro+ (2-pack)

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