Question 1

Does anyone have a problem with this being inaccurate? My weight has been jumping all over the place.

Accepted Answer

No, mine's pretty steady. Of course, weight can vary day to day by 2-3 pound easily (if you weigh what I do around 200 lbs). Depending on food intake and such. The scale should be on a flat, hard surface, not carpeting or uneven tile. Also you can try to calibrate the scale by stepping on and then off quickly.

Question 2

What color is the LED screen for the white one?

Accepted Answer

The LED's for the white unit are white.

Question 3

I can see the read out on the black model is red.  What color is the read out on the white model?  It looks very light and possibly hard to read.

Accepted Answer

It’s white, and it’s very clear to read.  I where glasses and I can see it without them on, which is an issue of mine.

Question 4

My scale take 1-2 minutes to scan and sometimes I have to step on and off multiple times am I doing something wrong? Other reviews say 4-5 sec?!?

Accepted Answer

Dear Customer,
Thank you for choosing RENPHO. We are sorry that the product may not have fully met your expectations. We sincerely apologize for any inconvenience.

Rest assured, RENPHO scales come with a 1-year warranty dated from the purchase date and lifetime technical support.

Regarding the connection issue, can you please try the below steps?

1. Reset the scale:
If you are using the a model with removable batteries, you can reset the scale by taking out one battery for 5 seconds and putting it back in. 
2. Reset the Bluetooth connection
Ensure Bluetooth and GPS(For Android) are enabled on your phone > Open the RENPHO app > Under the "Measurements" section, select the top right "+" > Select "Device Management" > Find the model number that begins with “ES” and slide it left to forget the device; if you cannot forget the device, just go straight to the next step > Tap the "+" on the top right to enter pairing mode > Step one foot on the scale surface to wake it up > After a few seconds of loading, the scale model number will appear (begins with “ES”), tap it > Step on the scale again to complete the pairing.
Tips:
Download the correct RENPHO app which is free at the App Store and Google Play.
RENPHO App works with Bluetooth 4.0 and supports Android 4.3 and IOS 7.0 or above. 
If the device and phone are in pairing mode but your phone does not detect the scale after several seconds, try resetting the scale by either replacing the AAA batteries or holding the reset button. After resetting, try pairing again.
For Android, it’s possible that previously attempting to connect the scale could prevent a new connection. Check your Android phone’s central control panel under "settings" > Select “paired device” > Select "QN-Scale” and forget the device .
Two ways to confirm that the scale is connected to your phone:
1. Bluetooth icon appears in the APP in the main display.
2. The weight displayed in the APP will exactly match the weight displayed on the scale’s LED screen in real time.

If none of the above steps resolves your connectivity issues, try the "Bluetooth anomaly detection" function:
1. Open the RENPHO app.
2. Go to “My Account”and select “Settings”.
3. Select“Bluetooth anomaly detection”and follow up the instructions.
4. Submit the abnormality report.
5. Share your app account to support team.
We will pass your issue to our tech team to further diagnose the problem.

We hope these tips are helpful and they address your issues. 
Please feel free to contact us again by Amazon message or email at support@renpho.com for any additional questions.
Thank you for your time.

Best regards,
RENPHO Support Team

Weight	3.09 Pounds
Units	1 count
Brand	RENPHO
Age Range Description	Adult

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RENPHO Smart Scale, Body Fat Scale, Digital Bathroom Scale for Body Weight, Body Composition Analysis, Highly Accurate BMI Scale with APP, 400lbs, Includes Batteries, White-Elis 1

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