Question 1

Is this a new model? What are the differences between this and the model on amazon that is ~$50?

Accepted Answer

The ST1048 is our 2nd generation foam cartridge sensor pump whereas the ST1057 is the 3rd generation which features improved software, durability, and includes a lavender cartridge and the refillable cartridge in the packaging.

Question 2

What is the difference between the item model numbers  st1048 vs st1057 to justify the increase in price?

Accepted Answer

I asked simplehuman the same question on their website's live chat. Here's the response I got:

Chat started: 2019-06-24 07:19 PM UTC
(07:19:39 PM) Kenny: Hi.
(07:20:03 PM) Chris: Hi Kenny!
(07:20:34 PM) Kenny: Currently, I can get the ST104x with a one-time-use soap cartridge on Amazon for $50, or I can buy the ST105x with a refillable soap cartridgeon your website for $80.
(07:21:00 PM) Chris: Yes, that's correct.
(07:21:05 PM) Kenny: Aside from the cartridge, I can't find any different between the ST104x and the ST105x. What other improvements have been made in the new release to convince me to spend an extra $30 on it?
(07:22:28 PM) Chris: The ST105x model is slightly improved internally but is not a significantly different from the ST104x models. You can certainly go with the ST104x model from amazon and purchase the refillable cartridge separately from here: https://www.simplehuman.com/simplehuman-refillable-foam-soap-cartridge
(07:23:37 PM) Kenny: The battery life appears to be the same, as well. What type of internal improvements were made?
(07:25:10 PM) Chris: Internally, it is how the foam is dispensed. There were small improvements to the internal components of the pump. In my opinion, I do not see any significant differences.
(07:30:26 PM) Kenny: Great. I'll purchase the ST1048 on Amazon, along with the refillable cartridge. A appreciate your help.
(07:30:44 PM) Chris: You're very welcome and it was my pleasure!

Question 3

Why is it so impossible to get this thing to work without the straw falling in?

Accepted Answer

Not sure.  I haven’t experienced that problem.

Question 4

Can't I buy this without their soap? I have my own preferred brands and don't want to waste money on one of theirs.

Accepted Answer

Newer items I purchased from Simple Human came with empty cartridge to fill soap of choice.

Material	high-grade rose gold stainless steel
Color	Rose Gold
Item Dimensions L x W x H	4.35"L x 3.1"W x 6.7"H

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simplehuman10 oz. Touch-Free Foam Sensor Pump Dispenser with Mandarin Orange Soap and Refillable Cartridge, Rose Gold Stainless Steel

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