where can you find the hepa filter for the airgenius 5 model hfd320

This model is only near Hepa filtration with 99.95 filtration in contrast to true Hepa 99.97. It has a permanent filter that can be washed out, but then needs to dry out completely over night as it also works with static electricity. It has a prefilter either foam (washable) or better char coal, Filter K. Can be ordered at replacementfilters.com However, you can get the char coal filter in much bigger and cheapter to cut out from Honeywell here at Amazon https://www.amazon.com/gp/product/B00TA7V9KY/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 called: Aftermarket Honeywell 35002 12"x48" Carbon activated Pre-filter 2-Pack 50300 53000Sold by: The Captain's Compass Will give you 12 filters for just about $15

I cleaned the internal filter today. The label states to hold the "OK" button to reset the indicator. I held it, and it is not resetting.

Thank you for your inquiry. Please be aware all 5 bars need to be lit before you can reset the sensor. With the unit turned off and plugged in, hold down the OK button for 5 seconds until the light flashes. This will reset the unit. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Can you use this without the replaceable filters? The reason I want a machine with a permanent filter is so I don't have to buy replaceable ones.

Thank you for your inquiry. The main ifD filter is permanent, and the foam pre-filter is washable as well. You do not have to use the optional K pre-filters. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Brand	Honeywell
Model Number	HFD320
Color	Black
Product Dimensions	29.21 x 73.41 x 25.15 cm; 2.27 kg
Voltage	100120
Material	, ,
Auto Shutoff	No
Noise Level	60 dB
Compatible Models	Remove Airborne Particles, Remove Allergens, Remove Dust, Remove Gases, Remove Germs, Remove Odor, Remove Pollen, Remove Smoke, Remove Volatile Organic Compound
Special Features	Air Purifier, Auto Shutoff, Oscillating, Quiet Operation, Washable Filter
Item Weight	2.27 Kilograms

Honeywell HFD320 Air Genius 5 Air Purifier, Large Rooms (250 sq. ft.) Black

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