xTool D1 Pro 20W Laser Engraver 4-in-1 Rotary Roller Kit for Glass Tumbler Ring, Laser Engraving Machine for Wood, Metal, Engraver and Cutter Machine for Small Business, DIY, Class 4 20000mW Output

We purchased the XTool D1 Pro from Amazon. The machine arrived quickly and was packaged very well. It was easy to put together/assemble. After testing out some of the products included in the set, we had a problem with the laser head shorting out which damaged the motherboard, deeming it unusable.We emailed customer service and they responded within hours to try and help with the issue. After a few messages back and forth and attempts at resolution, it was still not working. XTool offered to send a complete machine replacement. The exchange process was easy and quick. They sent a new machine and a shipping label to return the damaged machine at no additional cost to us.We have used the new machine on wood, metal, plastic and leather. All resulted in a wonderful end product. We highly recommend the XTool D1 Pro for personal or business use.

I have had this for year and I love it. It was not real hard to put together my son helped me and he just watched the you tube videos and had no problem. I would highly recommend getting air assist it makes a huge difference with cutting and the life of your lens. about 7 months after getting this my inner lens cracked, I contacted xtool customer service and within a week i had a replacement laser head, they were so amazing. I had heard bad things about them but I can honestly say they were very quick to respond and quite helpful. I have really learned a lot and I am very happy that I chose xtool.

I purchased the xTool D1 Pro Extension Kit sometime in November of 2022 (and I haven't use the extension yet) and at that same time I purchase the D1 Pro system with the 20w laser with the Air Assist, during this time I've been learning, using and doing wonderful things with this wonderful kit. But my real point on this comment and what I will like to share is that with this vendor Makeblock (including Alex) I experienced one of the best Customer Services in my entire life and this is very important because it gives me the trust to buy what I but from them and feel secure that if at any time I have a problem they will back me up with their support, expertise and do whatever to solve my problem and this is a thing we don't see much on this days, I know this might sound little exaggerated but it's not I really had the opportunity to experience a real customer service and I say this words because they deserve itThank you Alex and the whole team from Makeblock you guys really deserve this review :)

I purchased the D1 Pro as a starting point for a hobby business. I thought the setup looked nice and easy, and I was correct. Assembly was quick, about an hour, and the XCS made doing a first job a breeze. Since my purchase, we have done slate coasters, painted canvas, tumblers, even wooden ornaments were a quick cut out.Had a bearing go bad a short time after purchase but was able to get it resolved with customer support fairly quickly. After a couple of emails they mailed out a full new set of bearings at no cost and they arrived in a couple of days.Make sure you have an enclosure if you are using the D1Pro in a confined space. Heck, make sure you have an enclosure even if you are using it in an open space. That way you can blow the smoke away from you instead of just it billowing out of the machine!

Update #3: xTool (Max Chan) reached out to resolve some of the issues. He sent replacement bearings as well as partially refunded my order due to all of the issues. Definitely happy with my xTool so far and I will consider another in the future as long as the customer service stays improved like it has been. We will see what the future holds! Thank you for all of the help, and the understanding Max with xTool!Update #2: xTool sent a replacement optical shaft and issues have been resolved after replacing and carefully tensioning the belts. I’ve been able to make several high quality engravings/cuts without issue. Overall, I’m happy with the laser, but unhappy with the customer service as well as the quality of the parts that have arrived. Although customer service did eventually get the parts sent to me, it seemed as if every conversation was an argument, requiring defending. “We thought you actually troubleshot the issue” is not an appropriate way to support a customer after sending bad parts- especially when reached out to for help.Although this laser is performing well now, I will personally never buy another xTool product simply because the treatment, and not trying to make it up in any way. I know others have had different experiences but these were mine.Update: Currently working with xTool to resolve issues. Will modify review as long as issues get sortedIt was easy to assemble and not too bad to get started up. After stating the machine I was getting consistently wavy lines worked with the belts, couplings, and squaring of axis’ with no luck. Borrowed some bearings from a friend and waviness went away.After a week xTool sent me the replacement X carriage… again with faulty bearings. Also found it doesn’t come with the belt holder clip and mine has stripped screws? (This is brand new and it looked like someone stripped it out before I even tried removing them)I was able to find a combination of the two sets of bearings that work okay but still produce slightly wavy lines and is unacceptable for a piece of equipment this price. Additionally, it struggles terribly when rounding corners. I know it’s the holiday season, but the lack of customer support, and timeliness of resolving the issues has really ruined my outlook towards xTool and I’ll be looking to return if not resolved quickly.

I have had my D1 Pro 20w for about 6 months now and I love it! The learning curve is not to bad with all the available information from XTool. Their material sheets and settings gives you a great starting point for your machine. I have engraved pretty much everything I can safely on my machine! I have already paid off the machine doing craft shows and fairs! It is a machine that gives you endless opportunities to make gifts for family and friends or to make money on the side. Definitely glad I purchased my laser from XTool! I’ve had to use their customer service a few times and they have taken care of me without hassle and with professionalism! Thank you XTool!