Question 1

I currently have a ring pro. will the pro 2 fit in the same spot?

Accepted Answer

Hello!

Thank you for taking the time to inquire on the compatibility of the Ring Pro and Ring Pro 2 mounting holes. The Ring Pro 2 will be backwards compatible with the mounting holes you've used for the Ring Pro, and will not require a Retrofit Kit. For all other devices we recommend installing a Retrofit Kit to ensure a proper fit. If you would like to learn more about the Ring Pro 2, please visit our website at https://support.ring.com/hc/en-us/articles/360056768972-Video-Doorbell-Pro-2-information.

Your experience with Ring is paramount to our success as a company, and we want to ensure you feel your questions and concerns are answered in a timely manner. Please reach out to us directly with any of your future needs, and we will happily get you in touch with one of our product specialists.

Kindest Regards,
Caitlin with Ring

Question 2

Does this work without a subscription? What protection do you get without the subscription?

Accepted Answer

Hello!

Yes, even without a Ring Protect Subscription the Ring Video Doorbell Pro 2 can still be used to watch over your home and answer the door from anywhere. Without Ring Protect you’ll still receive real-time notifications when anyone comes to your door; and, you can answer the notification to see, hear and speak to visitors in real time right from your mobile device. The Ring Doorbell Pro 2 will provide you with 1536p HD Live Video, Color Night Vision, 3D Motion Detection with Bird’s-Eye-View, 150° horizontal by 150° vertical Field-of-View, and Two-Way Talk with Audio.

Without a subscription to Ring Protect, you can not review any videos that were missed in real time, and you won’t be able to save or share your videos with anyone. Photos for the Snapshot feature will also not be captured. Click on the provided link to learn more about Ring Protect, and to choose a plan that works for you: https://ring.com/protect-plans

We want to ensure your questions are answered in a timely manner. Please reach out to us today, so we may get you connected as soon as possible to address any other questions or concerns you may have.

Best,
Caitlin with Ring

Question 3

I do not have a existing chime. Can i wire this directly into my 16 vac transformer?

Accepted Answer

Hello,

Yes, you can hardwire the Ring Video Doorbell Pro 2 directly to a Ring transformer (not included) with 16-24 VAC/24VDC, 10-40VA max, 50/60Hz. Please note, halogen or garden-lighting transformers are not compatible.

If you have any additional questions please reach out to us at amazon.advocates@cs.ring.com, at your earliest convenience.

Thank you,
Danielle from Ring

Question 4

Can I not turn off the doorbell circuit breaker and just be careful not letting the two wires touch to each other? As it is so hard to find the breake

Accepted Answer

Find the breaker and turn off the right circuit. If they are not labeled you can turn them off one by one and press the doorbell button to see if it has power. You could also set a time to let everyone know you'll be working on the doorbell and turn the main breaker off to everything to be sure. A cheap multimeter, electrical outlet tester and proper gloves would be a good starter kit for basic work.

Manufacturer	Ring
Item model number	5AT2S2
Product Dimensions	11.4 x 4.9 x 2.2 cm; 2.32 kg
ASIN	B086Q54K53

Ring Video Doorbell Pro 2 ( 3D Motion Detection,1536p HD Video and 2-Way Talk, Smart WiFi Video Doorbell Wired ) Silver Nick

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