Question 1

What is the difference between the Ext model and the BP model options?

Accepted Answer

Dear customer,
Glad to see you and thanks for reaching out!

The Carry-On 20-Inch-EXT means this luggage is expandable and can expands up to 2 inch for additional capacity. (Be aware that the expanded version might not meet the airline approved.)

The Carry-On 20-Inch-BP is UNEXPANDABLE. This option also include a backpack as well.

The above is the most difference between these two option. You can choose with your need.

Best Regards,
LuggeX Customer Service Team (LCS).

Question 2

Do both sides lock?

Accepted Answer

Dear customer,

Glad to see you and thanks for reaching out!

Yes! The TSA Lock is for both central part and the front part.
Here's the video on how to change lock.

If there is any issue Please feel free to let us know. The customer service team will respond within 12H.

Best Regards,
LuggeX Customer Service Team (LCS).

Question 3

Is the suitcase 20x14x9in exactly?

Accepted Answer

Dear customer,

Glad to see you and thanks for reaching out!

The luggage size is 21.9*14.2*8.7 Inch. ( The dimension includes the wheels and accessories）Normally, it meets the requirements of most domestic airlines.

It can also be expanded,the expanded size is 21.9*14.2*10.2 Inch and it maybe slightly more than  21.9*14.2*8.7 Inch, it needs to be noted.

To make sure a pleasant journey, pls double-check the carry-on requirements of your airline before departure.

If you need further assistance, pls feel free to let us know, we’d like to help!

Best Regards,
LuggeX Customer Care.

Question 4

Does the 20 in carry on have an expansion sticker?  Looking to purchase the carryon-backpack combo.  Thanks

Accepted Answer

Dear customer,
Glad to see you and thanks for reaching out!

We’re so sorry to inform you that 20-inch luggage from the carry-on-backpack combo does not have an expansion sticker:(
Only the Carry-On 20-Inch-Expandable model is expandable for 20-inch.

Sincerely sorry again for any inconvenience that may be caused you.

If you need further assistance, pls feel free to let us know, we’d like to help!

Best Regards,
LuggeX Customer Care.

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LUGGEXCarry on Luggage with Front Pocket - Polycarbonate Hard Shell Suitcase with Charger Built-in USB Port - Expandable Luggage 22x14x9 Airline Approved with Spinner Wheels, Navy Blue 01, Carry-On

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