Is the chain removable?

Yes the chain removable, it’s hidden so you cannot see it.. I love this bag...

Since so many have their bags broken with a couple of uses, is the company rectifying it? Returns? Replacements?

Mine arrived broken. I just did the prime return and they sent a replacement. Hopefully the replacement is not broken too.

Is this a Kurt Geiger knock off?

This is the real deal. I have the clear one with evil eye and i love love love it

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