The order shows 5 sheets shipping ice pack(each 12 ice cell), why did I only receive 1 sheet?

The ice pack sheet is vacuum packed, you need to tear open the transparent bag, there will be 5 large sheets of ice packs inside.

Why is this ice pack named dry ice pack but has no smoke effect？

Dry ice pack sheet is not DRY ICE CARBON DIOXIDE. It is shipping ice pack, dry form, and you have to soak this in water and freeze for use.

How to ensure the shipping things cold longer?

Put more frozen ice sheet as possible and use it in a insulated carton with foil insulated bag liner.

What can these ice packs be used for?

Dry ice packs are prefect for shipping frozen food, seafood, fresh food, milk, medicine, beverages, etc.

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❄️ Stay cool, ship smart — the ultimate chill companion for pros on the move!

CUSTOMIZABLE FIT - Cut and shape flexible packs to perfectly fit any cooler or lunch box
SAFE SUSTAINABLE - BPA-free, leak-proof, and reusable for eco-conscious cold storage
EFFORTLESS ACTIVATION - Simply soak, freeze, and go—no dry ice, no smoke, no hassle
PRECISION COOLING POWER - 60 individual ice cells deliver consistent, reliable cold for hours
VERSATILE CHILL SOLUTION - Ideal for shipping perishables, medical supplies, and everyday use

These reusable gel ice packs feature 5 sheets with 12 cells each (60 total), designed for long-lasting cold retention without dry ice or smoke. Flexible and customizable, they’re BPA-free, leak-proof, and perfect for safely shipping frozen food, medical supplies, and perishables while fitting seamlessly into coolers, lunch boxes, and insulated bags.