Dimplex IgniteXL 50" Trim Accessory Kit (Model: XLFTRIM50), Black

Very realistic fire. Love it!

Fairly easy to install. Positioning the rock and wood is a bit of a pain. Love the effect of the different colors to suit my mood

Ordered this as an add-on to the fireplace I'd bought and I wish I didn't. It looked incredibly low quality and made the fireplace - which is quite nice - look bad, too. Threw it away.

Fireplace is exactly as expected. Fireplace was shipped within 1 day of order and received within 5 days, from halfway across the country. The box was slightly beaten up but fireplace was well protected inside the box. Great delivery service, however, one piece of hardware was missing from the hardware bag included in the box, an angle bracket to hold the front glass in. This is the manufacturer's counting issue, not the fault of the seller. So please inventory all the pieces in the box after you receive it in case you need to call the manufacturer or seller regarding missing pieces. I would buy from them again.

The only hiccup I had was I powered it up prior to installing the glass. As a result the button on the glass were not functioning. After a quick call to Dimplex they explained that the glass must be installed to properly calibrate to the glass. Installer error but a quick easy fix.

Product was securely packaged and the fireplace was repaired.

Product didn't fit and when I tried to return it, I was told I could not return.

Absolutely stunning fireplace! Was delivered quickly.