IS543 Universal Intercom Station, Door Entry, Call Button Functionality, Remote Access, Clear Audio, Durable Construction

Wish the instructions would've been a little more thought out, but the tradesman skills got it done. I liked the universal feature of it, my customer loved the overall "modern" look (their words), and overall I'd say I'm pretty happy.

Work perfectly, took me awhile to understand how to install and hook it, but finally got it to work.

Let me start by saying my purchase was made off the word 'Universal'. That's on me. 10+ hours of research, troubleshooting, and emails with Alpha later, saying I'm dissapointed in generous. Unless you are replacing every intercom in an apartment/condo DO NOT buy this product. It includes a one sided piece of paper the size of a napkin which tells you what can already be found on a sticker on the back of the product. The lack of wiring instructions was explained to me as avoiding to be wasteful (paper is recyclable). I never received other options to replace my antique intercom. The customer service I got was Alpha versus me, instead of them and me. Quite the operation they have going there.

The unit is works well and looks good, but the wiring instructions are woefully inadequate. I was an electronic tech in the Air Force, but I had to hire an electrician to get this working. And, it took him an hour to get it working correctly. Much, much better instructions would have made the installation a whole lot easier.

just as advertised

Was not what I needed. I needed an intercom with two pieces and this one only came with one piece.

Replacing a 5 wire system, 0 instructions provided and non there website.

Took a while and a little bit of frustration but got it done