The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (BUSINESS BOOKS) Hardcover – 16 July 2008

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)